AI Training Setup
Knowledge Base
- Train your AI using documents or spreadsheets (Knowledge Base > File Sources)
- Train your AI using external links (Knowledge Base > URL Sources)
- Train your AI on frequently asked questions (Knowledge Base > Custom FAQs)
- Train your AI about promotions and campaigns (Knowledge Base > Promotions)
- Add your help center articles from Gorgias or Zendesk to your AI's knowledge sources
- Understand how Rep gathers information to answer shopper inquiries
AI Training Basics
- Deliver Personalized Experiences for Returning Customers with Shopify Customer Profiles
- Make Your AI Assistant Smarter with Order Information
- Optimize Your AI Instructions with the Polish Button: Get Better Results with One Click
- What does the AI know about the shopper?
- Configure general settings
- Refine the AI's responses
Products & Products Groups
- Give Your AI Richer Product Knowledge with Product Meta Fields
- Control product and add-to-cart availability
- Understand Product Groups in Rep
- Add Shopify products to Rep
- Troubleshoot in-stock products appearing as out-of-stock
- Understanding the Products Page in Your Catalog