Training & Optimization 💪

Get Started with Rep

• Set up your Rep AI for success
• Configure the AI personality

Knowledge Base

• Train your AI on frequently asked questions (Knowledge Base > Custom FAQs)
• Train your AI using documents or spreadsheets (Knowledge Base > File Sources)
• Train your AI using external links (Knowledge Base > URL Sources)
• Add your help center articles from Gorgias or Zendesk to your AI's knowledge sources
• Understand how Rep gathers information to answer shopper inquiries

AI Training Basics

• Configure general settings
• Refine the AI's responses
• Use the Test & Train feature
• Train your AI using the Missing Information screen
• Train the AI on "unhelpful" conversations
• Review your customers' conversations with Rep

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Products & Products Groups

• Control which products are available to Rep's AI to recommend
• Understand Product Groups in Rep
• Add Shopify products to Rep
• Troubleshoot in-stock products appearing as out-of-stock
• Sync your Shopify catalog with Rep