Rep AI automatically syncs with your complete product catalog during onboarding, making all visible products available for AI recommendations to shoppers by default. This article outlines how product availability works and how you can control it.
- Understand how Rep's AI determines a product's availability for recommendation
- Control which products Rep's AI can recommend or add to cart
- Promote certain products
- Bulk update products
Note: At this time, actions are supported at the product level rather than the variant level.
Understand how Rep's AI determines a product's availability for recommendation
By default, Rep AI follows these rules to determine whether products should be available for recommendation:
- Visible products: Any product that customers can browse on your website is automatically available for Rep's AI to recommend.
- Hidden products: If you have products configured in Shopify but set as hidden, Rep AI will not promote them.
- Product groups: Products are organized into Product Groups that can be individually controlled. For more information, please refer to the following Rep help center article: Understand Product Groups in Rep
Control which products Rep's AI can recommend or add to cart
You have full control over which products Rep AI can suggest to customers or add to their cart from the chat.
To manage product or add-to-cart availability:
- Log into the Rep Console at the following link: https://app.hellorep.ai/home
- In the left-hand menu, navigate to AI Training > Catalog.
- Select the Products tab on the left. On the Products tab, you'll see two columns: Available and Add-to-Cart.
To prevent Rep AI from recommending specific products, toggle the Available switch OFF next to the relevant products.
-
To prevent Rep AI from having the ability to add specific products to the cart on the shopper's behalf, toggle the Add-to-Cart switch OFF for the relevant products.
This setting is helpful if you have free-text or third-party plug-in fields that the shopper must select on the product page before adding the product to their cart.
When Add-to-Cart is toggled off and the shopper clicks on the product card in the chat carousel, Rep redirects the shopper to the product page, where the shopper can make the necessary selections.
Promote certain products
On the Products tab, you can mark certain products as Promoted to indicate to the AI to prioritize those products in its recommendations. Simply click the Star icon in the Promoted column next to the relevant products.
Bulk update products
You can Bulk Update multiple products at once. Simply check the checkboxes for the relevant products, then use the bulk action icons above the product list.
| Icon | Functionality |
| Plus Sign | Add to product groups |
| Trash Bin | Remove from product groups |
| Checkmark | Mark as available |
| X | Mark as unavailable |
| Plus Cart | Enable AI Add-to-Cart |
| Slash Cart | Disable AI Add-to-Cart |
| Light Star | Mark as promoted |
| Dark Star | Mark as non-promoted |
Need help or advice? Reach out to us at: support@hellorep.ai