What You Can Do With This
Your AI assistant can see important details about customer orders and respond differently based on what it finds. This helps you give customers exactly the information they need when they ask about their orders.
Common Ways to Use Order Information
Your AI can automatically:
Give different responses for shipped vs. unshipped orders
Mention special instructions for certain products
Provide shipping estimates based on the customer's country
Offer relevant promotions based on what was purchased
Handle test orders differently from real orders
Simple Examples You Can Use Today
Example 1: Different responses based on shipping status
If the order has been shipped, say:
"Great news! Your order is on its way. You can track it using the tracking number we sent you."
If the order hasn't shipped yet, say:
"We're preparing your order and will let you know as soon as it ships."Example 2: Special instructions for certain products
If the order includes a toy, say:
"Your toy includes a setup guide in the box. For video instructions, visit our website."Example 3: Different shipping estimates by country
If the customer is in the United States, say:
"Your order should arrive within 3-5 business days."
If the customer is outside the United States, say:
"International shipping typically takes 7-14 business days."Example 4: Special messages for big purchases
If the order total is more than $100, say:
"Thank you for your purchase! As a valued customer, you qualify for free shipping on your next order."Example 5: Different messages for new vs. returning customers
If this is the customer's first order, say:
"Welcome to the family! We're excited to have you as a new customer."Building Your Own Custom Responses
Step 1: Decide when you want a special message
Think about different situations where you'd want your AI to say something specific:
Is it a rush order?
Does it contain items that need special care?
Is the customer in a certain location?
Has the order been delayed?
Step 2: Write what you want the AI to say
For each situation, write the exact message you want customers to see.
Step 3: Tell the AI when to use each message
Use simple "If... then..." statements like these examples:
If the order contains fragile items, say:
"Your order contains delicate items that will be specially packaged."
If the order was placed more than 3 days ago and hasn't shipped, say:
"I notice your order is taking a bit longer than usual. Let me check on this for you."What Order Information Is Available
Order Basics
Order number and date created
Whether it's a test order or real order
Where the order came from (web, mobile app, etc.)
Any order notes
Payment & Shipping
Payment status (paid, pending, refunded)
Shipping status (fulfilled, unfulfilled)
Shipping address details (country, city, zip code)
Shipping method used
Customer Details
Customer name and email
Whether they've ordered before
Any special customer tags
Products Purchased
Product names and types
Prices and quantities
Product vendors (brands)
Product SKUs (stock codes)
Order Values
Order subtotal
Shipping costs
Tax amounts
Total price
Any discounts applied
Tips for Success
Start simple with just one or two custom responses
Test your messages before going live
Update your responses seasonally or for special events
Include the customer's name when possible for a personal touch
Remember that some information might be missing in certain orders
Need Help?
If your custom responses aren't working as expected, double-check your wording
Remember that product details vary - a t-shirt might have different information than a digital product
For complex needs, our support team is ready to help