Your store’s website is the foundational source of knowledge for your Rep AI concierge. From day one, Rep is automatically trained on your entire site—excluding blog pages—so it can respond to shopper inquiries with accurate, relevant information.
Continuous learning with ChatGPT integration
Rep is powered by ChatGPT and continuously trains itself on the content of your website. Whether it’s product specifications, shipping details, or your return policy—if it’s written on your site, Rep understands it. When shoppers ask questions, Rep provides responses considering the specific page they’re browsing, delivering answers in a natural, conversational tone that mirrors the experience of speaking with a human sales associate.
Optimize and expand Rep's knowledge base
In addition to adding information directly to your website, there are several ways to provide your AI with extra information to answer shopper inquiries.
To explore all the tools available for optimizing and expanding Rep’s knowledge, visit the Training & Optimization section of the Rep Help Center.
Need help or advice? Reach out to us at: support@hellorep.ai