Knowledge Base
- Train your AI using documents or spreadsheets (Knowledge Base > File Sources)
- Train your AI using external links (Knowledge Base > URL Sources)
- Train your AI on frequently asked questions (Knowledge Base > Custom FAQs)
- Train your AI about promotions and campaigns (Knowledge Base > Promotions)
- Add your help center articles from Gorgias or Zendesk to your AI's knowledge sources
- Understand how Rep gathers information to answer shopper inquiries