Knowledge Base
- Train your AI using documents or spreadsheets (Knowledge Base > File Sources)
- Train your AI using external links (Knowledge Base > URL Sources)
- Train your AI on frequently asked questions (Knowledge Base > Custom FAQs)
- Train your AI about promotions and campaigns (Knowledge Base > Promotions)
- Add your help center articles from Gorgias or Zendesk to your AI's knowledge sources
- Understand how Rep gathers information to answer shopper inquiries
- Identifying and Resolving Customer Questions with Missing Information
- Increase Conversion with AI-Powered Promotions: Using Discount and Informational Campaigns
- Create and Manage Custom FAQs: Train Your AI with Precise Question-Answer Pairs
- Enhance Your AI with Website Content: Using URL Sources in Knowledge Base
- Understanding Your Knowledge Base: Centralized AI Training for Accurate Customer Interactions