If Rep provides inappropriate responses regarding products being out-of-stock, follow the steps in this guide to resolve the issue.
Fix Shopify settings
For products to appear in stock, one of these two conditions must be met in Shopify:
- The product has available quantity, OR
- "Continue selling when out of stock" is enabled
To check and fix these settings:
- Log into your Shopify Admin account and navigate to Products.
- Select the affected product.
- In the Inventory section:
- Make sure Track Quantity is checked
- Either ensure the product has stock quantity, OR enable Continue selling when out of stock
Note: You can only see the "Continue selling when out of stock" option if "Track Quantity" is enabled.
If you need to update multiple products, use Shopify's bulk editing feature.
If the issue persists
If you've tried the steps above and still notice the issue, please reach out to our support team at: support@hellorep.ai