Your Rep AI assistant has a complete picture of your customers and business. When someone visits your store or chats with your AI, it knows everything it needs to provide helpful, personalized service. Your AI remembers and uses:
• Customer details - Names, purchase history, and preferences you've collected
• Your store settings - Brand voice, instructions, and active promotions
• Shopping context - What's in their cart, what they're viewing, their location
• Conversation memory - What customers told the AI in previous visits
• Loyalty information - VIP status, points, and membership tiers
• Browsing behavior - Pages visited, products viewed, time spent shopping
• Location details - Country, time zone, and local time of day
• Device information - Whether they're on mobile, desktop, or tablet
• Purchase patterns - Favorite categories, sizing preferences, and buying frequency
• Current promotions - Active discounts and codes that apply to their shopping
Why This Matters for Your Business
Smarter Customer Conversations
Your AI recognizes returning customers, remembers what they've bought, and knows what they're currently shopping for. No more starting from scratch every time.
Personalized Shopping Experience
When customers visit, your AI can suggest items based on their purchase history, mention promotions that actually apply to them, and help with sizing based on what they've bought before.
Your AI Knows Your Business
Every interaction reflects your brand voice, follows your specific instructions, and mentions your current promotions. Your AI represents your business accurately every time.
Helpful Recommendations
Your AI understands the full shopping context - what's in their cart, what they're browsing, their location, and their shopping history - to make genuinely useful suggestions.
Training Your AI to Use Customer Context Effectively
Your AI automatically has access to rich customer and business information and will use it naturally in conversations. Like a smart new employee, it understands the basics but gets even better with a little guidance from you on how your business works.
What Your AI Already Knows
Customer Information It Can Reference:
Names and purchase history for personalized greetings and recommendations
Items currently in their cart for relevant suggestions
Browsing history to understand what they're interested in
VIP status and loyalty information for appropriate service levels
Location and time zone for local relevance
Your Business Context It Understands:
Your brand voice and personality settings
Active promotions and discount codes
Product inventory and availability
Your specific business instructions and policies
FAQ content and knowledge base information
How to Guide Your AI Like a New Team Member
For Better Sales Conversations:
Just like you'd tell a new sales associate "when customers ask about dresses, mention our accessories collection," you can guide your AI in your instructions. Since it knows purchase history and browsing behavior, you can teach it when to suggest complementary items or mention size consistency.
For Improved Customer Service:
Your AI knows order history and past conversations, but you can train it like any support team member. Add instructions about your return policy approach, how to handle VIP customers, or when to offer exchanges versus refunds.
For Personalized Marketing:
Since your AI knows customer preferences and location, you can guide it on promotion strategies. Teach it which promotions to mention for different customer types or how to time messages based on shopping patterns.
For Location-Based Service:
With access to customer location and local time, your AI can provide relevant information. Guide it on local store policies, regional shipping options, or seasonal recommendations for different areas.
Training Examples
Instead of leaving it to figure out alone:
"AI has access to customer purchase history"
Give it guidance like you would any team member:
"When customers who bought winter coats ask about new arrivals, mention our scarf and glove collection since they're interested in cold weather gear"
The Result: Your AI uses the customer context it already knows, plus your business expertise, to have more helpful conversations.
Your AI is naturally smart about using customer information, but your guidance helps it represent your business exactly how you want.
How It Works
What Your AI Knows About Each Customer
Your AI recognizes returning customers and remembers their shopping preferences, purchase history, and what they've told you before. It knows if they're VIP members, what sizes they usually buy, and what products they've been looking at.
What Your AI Knows About Your Business
Your AI follows your brand voice and specific instructions in every conversation. It knows your current promotions, product inventory, return policies, and any custom information you've set up.
What Your AI Can Do With This Information
Greet returning customers personally and pick up previous conversations
Suggest products that match their style and size preferences
Mention promotions that apply to what they're actually shopping for
Help with questions about items in their cart or recent orders
Provide location-specific information like shipping times or store hours
Offer customer service that knows their full order history
What Your AI Knows
Your AI has access to:
Customer Information
Name and contact details (when available)
Purchase history and preferences
Items currently in their cart
Browsing behavior during this visit
Custom properties you've set up (like VIP status)
Your Store Context
Brand voice and personality settings
Custom instructions you've given the AI
Active promotions and discount codes
Product information and inventory status
FAQ content and knowledge base articles
Session Details
Customer's location and time zone
What device they're using (mobile, desktop)
Current page they're viewing
Previous pages they've visited
Privacy and Data Protection
This feature only uses information customers have already shared with your store or that's publicly available during their visit. No private data is exposed, and all information handling follows Rep AI's standard privacy and security practices.
Getting the Most From This Feature
Keep Your Information Updated
Regularly update your AI instructions and brand voice
Keep your promotions current in the system
Add new FAQ content when you get common questions
Set Up Customer Properties
Configure VIP tiers or loyalty levels if you have them
Add any custom customer fields that help with personalization
Monitor Performance
Watch for improvements in customer satisfaction
Notice if customers mention feeling more understood
Check if AI responses feel more consistent with your brand
Maximize Sales Opportunities
Set up complementary product suggestions in your catalog
Create customer segments for targeted messaging
Use purchase history data to plan inventory and promotions
Enhance Support Efficiency
Train your support team on how the AI context helps with handoffs
Create automated workflows for common customer scenarios
Set up proactive messaging for post-purchase follow-ups