This guide outlines connecting your Klaviyo account to Rep and enabling the "Power-Up" features available through the Rep x Klaviyo integration.
(For general information about the Klaviyo platform, visit the following link: https://www.klaviyo.com)
Connect your Klaviyo account to Rep
- Log into the Rep console at the following link: https://app.hellorep.ai/home
- In the left-hand menu, navigate to Settings > Integrations.
- On the Integrations page, select the Marketing tab at the top, then locate the Klaviyo panel and click Connect.
- You'll be redirected to log into your Klaviyo account. Follow any remaining prompts to authorize the connection.
Enable Klaviyo Power-Up features
Once you've connected your Klaviyo account to Rep, you'll see two Power-Up features available under Edit Details in the Klaviyo panel on the Integrations page:
- Subscribe & Get a Discount
- Notify Me When Back in Stock
Click Add Power-Up next to either Power-Up feature to enable.
Subscribe & Get a Discount
The Subscribe & Get a Discount power-up allows you to offer a discount through the Rep widget, obtain the shopper's contact information, and automatically connect the shopper's contact information to one of your email or SMS lists in Klaviyo.
To add the Subscribe & Get a Discount power-up:
- Click Add Power-Up next to Subscribe & Get a Discount to open the Subscribe & Get a Discount pop-up modal.
- Under Customer Details to Collect, choose whether you'd like Rep to collect the shopper's email, phone, and/or name. You can mark each detail as Required, Optional, or Off.
- Under Subscribe to an Email/SMS List, click anywhere on the field to select the list from Klaviyo. The shopper's contact details will be connected to the selected Klaviyo list.
- Under Discount, click + Select Discount to select a static discount code from your Shopify store. Selecting a discount is optional.
- Finally, click Add Power-Up to save and enable the power-up.
Once you've added the Subscribe & Get a Discount power-up, a Subscribe & Get a Discount chip (suggestion button) will appear in the Rep widget when the shopper opens the widget or when Rep proactively approaches the shopper. When the shopper clicks the chip, Rep will trigger the Subscribe & Get a Discount flow, collecting the shopper's details and subscribing them according to your configured settings.
Rep will also trigger the Subscribe & Get a Discount flow if the shopper inquires about discounts or subscribing to your newsletter via the chat.
Notify Me When Back in Stock
The Notify Me When Back in Stock power-up allows shoppers to receive an update when a product is back in stock.
For more information about setting up the Notify Me When Back in Stock power-up, visit the following Rep help center article: Set up "Back in Stock" notifications with Klaviyo
Need help or advice? Reach out to us at: support@hellorep.ai