The Rep Console offers you a variety of AI Training tools. These tools empower you to:
- Expand your AI Concierge’s knowledge with additional insights beyond your website content.
- Fine-tune responses when they miss the mark.
Ready to dive in and create an AI Concierge that perfectly reflects your vision? Let’s make it happen!
Expand Your AI’s Knowledge
Your AI Concierge starts smart; it already knows your catalog and website details. But sometimes, you may want it to know more without publishing everything on your site. That’s where AI Training tools come in.
Here’s how you can supercharge your AI:
- Custom FAQs: Add specific questions and answers for common inquiries.
- File Sources: Upload documents your AI should reference.
- External URLs Share extra links for the AI to draw knowledge from.
- Further AI Instructions: Provide direct instructions to refine how your AI thinks.
Want the full breakdown? Explore our AI Training section to find the right tool for your needs!
Troubleshooting & Fine-Tuning AI Responses
Got a response that didn’t hit the mark? We’ve got your back. With the Rep Console, optimizing your AI is really easy:
Step 1: Identify the Source
Start by uncovering the source of the issue. Here’s how:
- Go to the Conversations screen in your console.
- Click the Explanation tab.
- A window will pop up showing the AI’s thought process and the sources it used to craft the response
Check the Used Sources field to see if the response came from:
- AI General Knowledge (don’t worry - it excludes competitor info!).
- Your Website Content.
- Custom FAQs, File Sources, External URLs, or Further AI Instructions.
Step 2: Fix the Source
Once you know where the AI pulled the info from, follow these steps to make adjustments:
Website Content
If the response was based on your website, we recommend editing the content directly. Avoid overriding it through training tools, as this could create contradictions, leading to unpredictable or unwanted responses.
Custom FAQs or File Sources
For inaccuracies from a Custom FAQ or file, simply update or delete the relevant entry to better reflect your expectations.
AI General Knowledge
Sometimes, the AI uses general knowledge or logical reasoning to respond. If this needs tweaking, consider refining your Further AI Instructions or adding targeted training using the tools mentioned above.
🤔 Need Assistance?
Stuck or unsure how to fix an issue? We’re here to help!
- 💬 Report a problem directly from the Conversations screen.
- 📧 Or, email us at support@hellorep.ai, and we’ll get back to you as soon as possible.