Use this guide to set up your AI Concierge for success.
When you first join the Rep AI platform, Rep AI will guide you through a Get Started checklist. Revisit the initial configuration steps below anytime.
Follow the steps below to optimize your AI Concierge.
- Set the Tone of Voice for your AI Concierge
- Set level of response detail
- Give the AI general (further) instructions
- Configure integrations
- Customize your Rep Widget
- Define language settings
Set the Tone of Voice for your AI Concierge
When configuring your AI Concierge, its tone of voice should match the tone of voice for your brand.
Describe the tone of voice for your AI concierge using a maximum of 4 adjectives. Including more than four adjectives may result in AI responses that are lengthier than desired.
- In the left-hand navigation menu, go to AI Training > AI Personality.
- In the field at the top of the page named Describe your brand's tone of voice, enter up to 4 adjectives.
Set the Level of Response Detail
Rep AI offers a simple way to adjust how detailed the responses are from your AI Concierge. Setting it appropriately ensures your AI Concierge delivers the right level of detail that matches your business needs and audience expectations.
In the left-hand navigation menu, go to AI Training > AI Personality.
Here, you’ll have two options for how the AI will respond: detailed or as short as possible.
Give the AI Concierge general (further) instructions
In the left-hand menu, navigate to AI Training > AI Personality.
The Further AI Instructions section, at the bottom of this page, allows you to provide additional instructions for the AI Concierge to use generally across all conversations. To learn more about fine-tuning the AI’s knowledge and responses for specific situations, please refer to the following Rep help center article: Refine the AI's responses
The same textbox and provided instructions are synced with the AI Instructions textbox on the AI Training > Test & Train page. Updating the instructions in the textbox on one page will update the instructions on the other.
Configure Integrations
As an ecommerce merchant, your tech stack may include a variety of tools, such as marketing, social media, and customer support solutions. Syncing your tech stack into a central hub is important to running an efficient business.
Rep AI makes this easy with built-in integrations for many of the most popular ecommerce tools. Whether you’re connecting your CRM, email marketing platform, or other essential systems, Rep AI ensures seamless communication across your stack—helping you get the most out of your AI-powered assistant.
To explore all of Rep’s available integrations and connect the ones relevant to your business, navigate to Settings > Integrations in the left-hand menu.
To learn more about specific integrations, please refer to the articles under Integrations in the Rep Help Center.
Customize your AI Concierge widget
When you first join the Rep AI platform, the AI Concierge chat widget will automatically align to the color scheme and logo of your store. You can customize the look of the chat widget anytime.
In the left-hand menu, navigate to Settings > Chat Widget.
Let's take a look at some key settings available on this page:
Colors
- You can adjust the colors of the chat widget, including the Primary color, Secondary color, and Background color.
Widget Title
- You can adjust the name that appears at the top of the Chat Widget to encourage customer engagement.
Contact Support Sidebar
- You can enable or disable the Contact Support button that appears along the right-hand side of the chat widget
Define language settings
You can choose 1 of 3 different language settings for the Rep widget:
- Store’s Language – The AI Concierge chat will respond in the language set for your store. By default, the language will be determined by your domain, but you can always override this selection.
- Customer’s Browser Language – The AI Concierge chat will detect and respond in the customer's web browser language.
- Customer’s Preferred Language – The AI Concierge chat will initially greet your shoppers in your store's main language. If the customer responds in a different language at some point within the conversation, Rep will switch to replying in that language.
Need help or advice? Contact us at: support@hellorep.ai