The Test & Train feature in Rep Console allows you to interactively test your AI's responses and train it to provide more accurate answers as needed. This quality control interface helps you validate how Rep responds to shopper inquiries and make real-time improvements to its behavior.
Access the Test & Train page
- Log into the Rep console at the following link: https://app.hellorep.ai/home
- In the left-hand menu, navigate to AI Training > Test & Train.
Simulate a conversation
The left side of the Test & Train page shows a full preview of the Rep widget (your shopper-facing chat interface), including:
- Branded header with your Rep widget's name
- AI greeting message that shoppers see when they click the Rep wiget to start a conversation.
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Suggestion chips (button) like:
- "What's recommended?"
- "I have a question."
- "Where is my order?"
- Text input field where you can type any question to test the AI.
To test the AI's responses, you can start by clicking one of the suggested questions under Test Your Concierge, or type any question you desire into the text input field in the widget.
Refine the AI's responses
Incorrect or missing information
If Rep provides incorrect information or is unable to answer your question, it likely means that either:
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Inaccurate or outdated information exists on your website or in your Rep knowledge base, or
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The necessary information is missing from your website and the Rep knowledge base.
For more information about all the tools available for refining the AI's responses, please refer to the following Rep help center article: Refine the AI's responses
Note: Clicking Correct the AI after an answer within the Rep widget on the Test & Train page allows you to create a Custom FAQ. You can learn more about Custom FAQs by referring to the following Rep help center article: Train your AI on frequently asked questions (Custom FAQs)
Further (General) AI Instructions
The Further AI Instructions field on the Test & Train page is intended for general instructions that you want Rep to follow across all interactions.
For more information about AI instructions, visit the following Rep help center article: Refine the AI's responses > Provide the AI with behavioral instructions
Need help or advice? Reach out to us at: support@hellorep.ai