In this article, we will show you how you can train the AI using external files. You can add a document in PDF, TXT, or CSV format. The document may contain information relevant to a certain product, service, or general information or answers to questions about your website.
To do this:
1. Log into the console;
2. Navigate to the left sidebar menu and click on AI training > Knowledge Base > File Sources;
3. There, upload your file.
- You can also check how many times the article has been used.
A few things to remember before uploading files to train your Rep AI concierge.
- Treat your AI as your new employee. If the content is not human-readable, the AI cannot read it.
- Try to keep the files short, 5-6 paragraphs long at most.
- A single file should not contain more than 800 words.
- A file should only contain information about a single topic. Split to multiple files if necessary.
Once the document has been prepared appropriately you simply drag and drop or browse your computer for the desired file. Remember that the file must be in PDF, TXT or CSV.