Sales & Support Skills 🛍️

Sales & Support Skills Overview

• Understand Sales Skills vs Support Skills

Sales Skills

• AI Drop-off Detection Engine - The Rescue Algorithm™
• Explore Sales Skills
• Understand how Rep identifies and rescues disengaged shoppers
• Understand Rep's attribution model
• View customers' purchases on the Conversation screen

Support Skills

• Explore Support Skills
• Human assistance features in Rep (email, live chat, helpdesk)

Expert Zone

• Explore the Expert Zone