You can select a plan for your Rep account that includes Sales Skills, Support Skills, or both.
This article outlines the differences between the two skill sets.
To view detailed pricing information and estimate pricing for your store, visit the following link: https://www.hellorep.ai/pricing
Definitions
Sales Skills
Sales Skills leverage Rep's behavioral AI to identify disengaged customers and proactively approach them with shopping assistance before they leave, boosting conversion rates.
The Sales Skills feature refers specifically to Rep’s ability to proactively engage shoppers before they open the widget or start a chat.
For more details about Sales Skills, visit the following Rep help center article: Explore Sales Skills
Support Skills
Support Skills automate support processes and reduce human-handled support tickets.
Rep can assist shoppers with several support-related inquiries, such as canceling orders, changing order address, and providing order status ("Where is my order?").
For more details about Sales Skills, visit the following Rep help center article: Explore Support Skills
Concierge (Bundle)
Concierge (Bundle) refers to Rep plans that include both Sales Skills and Support Skills.
You can choose a plan that includes just one of the skills sets, or both as a bundle.
Features included in all plans
No matter which type of plan you choose, all Rep plans include the following features:
Product recommendations upon request
When a shopper opens the Rep widget to converse with the AI, Rep will assist the shopper with any requests for product recommendations. The proactive sales approaches are reserved for Sales Skills and Concierge (Bundle) plans.
Human support hand-off
If the shopper asks a question for which Rep cannot find the answer, requests an action that Rep cannot perform, or asks to connect with a human, Rep can connect the shopper with your human support team.
To learn more about human support hand-off features, including email and live chat, please visit the following Rep help center article: Live chat features in Rep.
Need help or advice? Reach out to us at: support@hellorep.ai