What is the "Convert a Disengaged Shopper on a Collection Page" Sales Skill?
The "Convert a Disengaged Shopper on a Collection Page" Sales Skill uses behavioral AI to identify customers who are showing signs of disengagement while browsing your product collections. Once detected, Rep AI proactively approaches these customers with personalized assistance to recommend trending or relevant products within the collection, helping them find what they're looking for and boosting engagement.
Benefits
Improve collection page conversion rates by engaging browsers before they leave
Highlight top-selling or featured products within specific collections
Help shoppers navigate large product catalogs more effectively
Provide personalized recommendations based on collection context
How to Enable and Configure This Sales Skill
Basic Setup
Navigate to AI Training → Sales Skills in your Rep Console
Find the "Convert a Disengaged Shopper on a Collection Page" card
Toggle the switch to ON to activate this skill
Click the Settings button to customize the skill's behavior
Configuration Options
Rescue Algorithm™
The Rescue Algorithm™ is a core component that automatically detects when customers are about to drop off your site while browsing collection pages. When activated:
Rep AI will use behavioral signals to identify disengagement after a customer has viewed a collection
The AI will proactively approach customers at the optimal moment
If the Rescue Algorithm™ is turned off, the AI will approach immediately instead.
To configure:
Toggle the Rescue Algorithm™ switch to ON
Eagerness Settings
The eagerness setting determines how proactive Rep AI will be in approaching customers:
Choose between AI-Optimized or Custom eagerness:
AI-Optimized: Rep AI automatically adjusts eagerness based on performance data
Custom: Set a manual level using the slider from "Laid back" to "Pushy"
If you select Custom, adjust the slider based on how aggressively you want Rep to approach collection page visitors:
Lower eagerness (more laid back): Rep will only approach customers showing clear signs of leaving
Higher eagerness (more pushy): Rep will approach more customers, even if it's less certain they're about to abandon
Advanced Behavioral Settings
Fine-tune how Rep AI engages with customers who are browsing collection pages:
Additional AI Instructions: Provide specific guidance for how your Sales Assistant should behave and what it should avoid doing when interacting with customers on collection pages Example AI Instructions:
When approaching customers browsing collection pages, always: - Ask about specific preferences or features they're looking for - Offer to explain product categories - Maintain a helpful, not pushy, approach to guiding their browsing
Suggestion Chips: When this skill is activated, customers will see helpful suggestion chips like "I have a question" or "What's recommended?" to facilitate engagement
Note: Additional approach rules with custom behavioral triggers are available for merchants with the Expert Zone package.
Best Practices
Highlight collection specialties: Use additional AI instructions to guide your AI to showcase what makes this collection unique or special
Focus on bestsellers: Encourage your AI to highlight top-performing products within collections to increase conversion chances
Balance eagerness carefully: Start with AI-Optimized eagerness or a middle setting if choosing Custom, then adjust based on customer feedback
Review performance regularly: Use the "View analytics" option to monitor how effectively this Sales Skill is engaging collection browsers
Troubleshooting
Issue: Sales Skill isn't triggering on collection pages
Solution:
Verify the skill is toggled ON
Increase the eagerness level
Check that your collection page URL structure matches what the skill is configured to detect
Issue: Customers find the approach too aggressive
Solution:
Lower the eagerness setting
Adjust your AI instructions to use a more casual, helpful tone rather than pushing specific products