What is the "Rescue Abandoned Carts" Sales Skill?
The "Rescue Abandoned Carts" Sales Skill is an AI-powered feature designed to recover potentially lost sales by re-engaging shoppers who have added items to their cart but show signs of leaving without completing their purchase. With the average cart abandonment rate across all industries at 69.57%, this skill wins back these shoppers with a short, personalized conversation — and, when you choose, an optional discount they unlock by engaging with your AI.
Benefits
Recover lost revenue by converting abandoned carts into completed purchases
Turn a discount into a conversation — shoppers confirm their interest before the code appears, which keeps engagement high and the experience personal
Incentivize hesitant shoppers with personalized messages and optional discounts
Increase conversion rates by guiding shoppers straight to checkout with a clear next step
Create urgency for shoppers even when you're not offering a discount
Re-engage returning visitors who previously abandoned their carts
How the Conversation Flows
The skill automatically runs the right conversation based on whether you've selected a discount code — you don't configure anything extra, it just adapts.
If you've selected a discount code:
Your AI opens with your approach message and shows a single button: "Yes, I want my discount!"
When the shopper taps it, your AI reveals the discount code and shares your response message.
A "Checkout" button then appears to guide the shopper to complete their purchase.
This engagement-first flow means the code is only revealed once the shopper shows real interest — keeping the interaction focused and conversational.
If you haven't selected a discount code:
Your AI sends a friendly urgency-and-value message about the items waiting in the cart.
A "Checkout" button appears right away, guiding the shopper straight to purchase.
In both cases the AI keeps the conversation focused on one clear next step, without extra buttons or side conversations.
How to Enable and Configure This Sales Skill
Basic Setup
Navigate to AI Training → Sales Skills in your Rep Console
Find the "Rescue Abandoned Carts" card
Click the Activate button to begin setup
Configure your abandoned cart approach message
Select an optional discount code (if desired)
Click Activate Skill to enable
Configuration Options
Abandoned Cart Approach Message
Create a personalized message that will be shown to shoppers who have items in their cart but show signs of leaving:
Offer Example: Write a friendly, persuasive message that acknowledges the items in their cart and encourages completing the purchase
Example: "Hi friend, have you checked your cart lately? We're happy to give you $5 off the items in your cart towards any purchase of $5 or more. Place your order today! 😊"
Response Message
Configure what your AI will say when a shopper accepts your offer (this appears right as the discount code is revealed):
Example: "Smart decision! Here's your code — just tap Checkout to use it."
Discount (Optional)
Select a discount code that shoppers will unlock when they engage with your offer:
Click Select to choose from your existing discount codes
When you select a discount, the skill uses the engagement-first flow: shoppers tap "Yes, I want my discount!" to reveal the code.
If you leave this empty, the skill runs as a friendly, urgency-based reminder that guides shoppers straight to checkout — no discount mentioned.
Note: The discount code is completely optional. Whether or not you offer one, the skill automatically picks the right conversation flow for you.
Best Practices
Personalize your approach message: Create a friendly, non-pushy message that acknowledges the items in their cart and offers assistance
Consider your discount strategy carefully:
For high-margin products, a percentage discount might work well
For lower-margin items, consider free shipping or a small fixed amount
If you prefer not to offer discounts, focus on creating urgency or highlighting product benefits
Set clear discount terms: If using a discount, specify any minimum purchase requirements or expiration dates in your approach message
Write for the engagement step: Since shoppers unlock the code by tapping a button, make your approach message clearly worth the tap ("Tap below to claim your discount")
Test different messages: Experiment with different tones and approaches to see what resonates best with your customers
Monitor performance: Regularly check your analytics to see how effectively this Sales Skill is recovering abandoned carts and driving conversions
Troubleshooting
Issue: Sales Skill isn't triggering for shoppers with items in their cart
Solution:
Verify the skill is toggled ON
Ensure your cart page is properly configured in your store settings
Check that your approach message is properly configured
Issue: The discount code isn't appearing for shoppers
Solution:
Confirm you've selected a discount code in the skill's configuration — without one, the skill runs the no-discount flow and won't mention a code
Verify the discount code is active in your store's discount settings and has available uses remaining
Remember the code appears only after the shopper taps "Yes, I want my discount!" — this is expected behavior
Issue: Low acceptance rate for your offers
Solution:
Try adjusting your approach message to be more compelling
Consider offering a more attractive discount (if applicable)
Ensure your message addresses common reasons for cart abandonment (shipping costs, return policy concerns, etc.)