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Engage Shoppers Anywhere with the "Convert from All Other Pages" Sales Skill

What is the "Convert from All Other Pages" Sales Skill?

The "Convert from All Other Pages" Sales Skill uses behavioral AI to identify disengaged customers on pages that aren't covered by other specific Sales Skills. This catch-all skill helps you engage shoppers browsing your blog posts, about pages, FAQ sections, or any other content pages. Once detected, Rep AI proactively approaches these customers with personalized assistance to guide them toward your products and increase conversions.

Benefits

  • Extend AI engagement to all parts of your website

  • Convert content browsers into buyers from non-product pages

  • Provide assistance anywhere on your site

  • Ensure no disengaged shopper falls through the cracks

How to Enable and Configure This Sales Skill

Basic Setup

  1. Navigate to AI Training → Sales Skills in your Rep Console

  2. Find the "Convert from All Other Pages" card

  3. Toggle the switch to ON to activate this skill

  4. Click the Settings button to customize the skill's behavior

Configuration Options

Rescue Algorithm™

The Rescue Algorithm™ is a core component that automatically detects when customers are about to drop off your site while browsing various content pages. When activated:

  • Rep AI will use behavioral signals to identify disengagement on non-product pages

  • The AI will proactively approach customers at the optimal moment

If the Rescue Algorithm™ is turned off, the AI will approach immediately instead.

To configure:

  1. Toggle the Rescue Algorithm™ switch to ON

Eagerness Settings

The eagerness setting determines how proactive Rep AI will be in approaching customers:

  1. Choose between AI-Optimized or Custom eagerness:

    • AI-Optimized: Rep AI automatically adjusts eagerness based on performance data

    • Custom: Set a manual level using the slider from "Laid back" to "Pushy"

  2. If you select Custom, adjust the slider based on how aggressively you want Rep to approach visitors on content pages:

    • Lower eagerness (more laid back): Rep will only approach customers showing clear signs of leaving

    • Higher eagerness (more pushy): Rep will approach more customers, even if it's less certain they're about to abandon

Advanced Behavioral Settings

Fine-tune how Rep AI engages with customers browsing content pages:

  1. Additional AI Instructions: Provide specific guidance for how your Sales Assistant should behave and what it should avoid doing when interacting with customers on various content pages Example AI Instructions:

    When approaching customers on content pages, always:
- Acknowledge the page they're viewing (blog, about us, FAQ, etc.)
- Offer assistance related to the content they're browsing
- Ask if they're looking for products related to this content
- Suggest relevant product categories based on the page topic
- Maintain a helpful tone that transitions naturally from content to products

  2. Suggestion Chips: When this skill is activated, customers will see helpful suggestion chips like "I have a question" or "What's recommended?" to facilitate engagement

Note: Additional approach rules with custom behavioral triggers are available for merchants with the Expert Zone package.

Best Practices

  1. Maintain context awareness: Use additional AI instructions to guide your AI to reference the specific type of page the customer is viewing

  2. Create natural transitions to products: Encourage your AI to smoothly bridge the gap between content consumption and product discovery

  3. Balance eagerness carefully: Start with AI-Optimized eagerness or a middle setting if choosing Custom, then adjust based on visitor feedback

  4. Review performance regularly: Use the "View analytics" option to monitor how effectively this Sales Skill is converting content browsers into shoppers

Troubleshooting

Issue: Sales Skill is triggering on pages that should be covered by other skills

Solution:

  • Review and adjust the "exclude sequences" settings to prevent overlap with other Sales Skills

  • Check your URL structure to ensure other Sales Skills are correctly configured for their specific page types

Issue: Customers find the approach disconnected from the content they're viewing

Solution:

  • Update your AI instructions to be more specific about different content page types

  • Ensure your AI understands the relationship between your content and product offerings

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