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Boost Product Page Conversions with the "Convert a Disengaged Shopper on a Product Page" Sales Skill

What is the "Convert a Disengaged Shopper on a Product Page" Sales Skill?

The "Convert a Disengaged Shopper on a Product Page" Sales Skill uses behavioral AI to identify customers who are showing signs of disengagement while viewing specific product pages. Once detected, Rep AI proactively approaches these customers with personalized assistance to address questions, provide additional product information, and encourage them to add the item to their cart or explore similar options.

Benefits

  • Increase product page conversion rates by engaging hesitant shoppers

  • Address common product questions before customers leave

  • Highlight key product features that may not be immediately obvious

  • Suggest complementary or alternative items to keep shoppers engaged

How to Enable and Configure This Sales Skill

Basic Setup

  1. Navigate to AI Training → Sales Skills in your Rep Console

  2. Find the "Convert a Disengaged Shopper on a Product Page" card

  3. Toggle the switch to ON to activate this skill

  4. Click the Settings button to customize the skill's behavior

Configuration Options

Rescue Algorithm™

The Rescue Algorithm™ is a core component that automatically detects when customers are about to drop off your site while viewing product pages. When activated:

  • Rep AI will use behavioral signals to identify disengagement after a customer has viewed a product

  • The AI will proactively approach customers at the optimal moment

If the Rescue Algorithm™ is turned off, the AI will approach immediately instead.

To configure:

  1. Toggle the Rescue Algorithm™ switch to ON

Eagerness Settings

The eagerness setting determines how proactive Rep AI will be in approaching customers:

  1. Choose between AI-Optimized or Custom eagerness:

    • AI-Optimized: Rep AI automatically adjusts eagerness based on performance data

    • Custom: Set a manual level using the slider from "Laid back" to "Pushy"

  2. If you select Custom, adjust the slider based on how aggressively you want Rep to approach product page visitors:

    • Lower eagerness (more laid back): Rep will only approach customers showing clear signs of leaving

    • Higher eagerness (more pushy): Rep will approach more customers, even if it's less certain they're about to abandon

Advanced Behavioral Settings

Fine-tune how Rep AI engages with customers who are viewing product pages:

  1. Additional AI Instructions: Provide specific guidance for how your Sales Assistant should behave and what it should avoid doing when interacting with customers on product pages Example AI Instructions:

    When approaching customers on product pages, always:
- Ask if they have questions about product features, specifications, or compatibility
- Highlight key benefits that might not be obvious from the product description
- Offer to explain shipping options, return policies, or warranty information
- Use product-specific knowledge to address common concerns or questions

  2. Suggestion Chips: When this skill is activated, customers will see helpful suggestion chips like "I have a question," "Add to cart," or "Browse for more" to facilitate engagement

Note: Additional approach rules with custom behavioral triggers are available for merchants with the Expert Zone package.

Best Practices

  1. Address common product concerns: Use additional AI instructions to guide your AI to proactively address frequently asked questions about specific products

  2. Highlight unique selling points: Encourage your AI to emphasize what makes the product special or better than alternatives

  3. Balance eagerness carefully: Start with AI-Optimized eagerness or a middle setting if choosing Custom, then adjust based on customer feedback

  4. Review performance regularly: Use the "View analytics" option to monitor how effectively this Sales Skill is converting product page visitors

Troubleshooting

Issue: Sales Skill isn't triggering on product pages

Solution:

  • Verify the skill is toggled ON

  • Increase the eagerness level

  • Check that your product page URL structure matches what the skill is configured to detect

Issue: Customers find the approach too aggressive

Solution:

  • Lower the eagerness setting

  • Adjust your AI instructions to use a more casual, helpful tone rather than pushing for immediate purchase

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