Introduction
The Slack integration connects Rep AI with your team's Slack workspace, allowing you to receive real-time notifications about important events and customer interactions. By connecting these platforms, your team can stay informed about product updates, analytics reports, and human assistance requests without constantly monitoring the Rep AI dashboard.
What the Slack Integration Does
When you connect Rep AI to your Slack workspace, you can:
Receive product release updates directly in your chosen Slack channel
Get weekly analytics reports summarizing your AI assistant's performance
Be notified when customers require human assistance
Keep your team informed about important AI interactions
Streamline communication between your AI system and support team
This integration ensures your team always has visibility into critical information while maintaining the efficiency of AI-powered support.
How to Connect Slack to Rep AI
Navigate to Integrations
Log in to your Rep AI Console
Click on "Settings" in the left sidebar
Select "Integrations" from the dropdown menu
Find the Slack Integration
Go to the "Other Essential Integrations" tab or search for "Slack" in the search bar
Locate the Slack card and click "Connect"
Authenticate Your Account
You'll be redirected to Slack's authorization page
Select the workspace you want to connect to Rep AI
Review the permissions Rep AI is requesting
Click "Allow" to authorize the connection
Configure Your Notification Settings
Once connected, you'll see three notification options you can configure:
Product release updates: Receive notifications when new Rep AI features are released
Weekly analytics report: Get a summary of your AI assistant's performance and customer interactions
Human assistance requests: Be alerted when a customer conversation requires human intervention
Select Channels for Each Notification Type
For each notification type you enable, click the dropdown menu to select which Slack channel should receive these notifications
At least one channel must be selected for each enabled notification type
You can direct different notification types to different channels based on your team structure
Save Your Configuration
Your settings are automatically saved when you make changes
The integration will show as "Connected" when active
Key Benefits
Stay updated: Receive timely information about new Rep AI features and capabilities
Performance monitoring: Get regular insights into how your AI assistant is performing
Quick response: Be immediately notified when human assistance is needed
Team awareness: Keep relevant team members informed about AI-related activities
Workflow integration: Receive important notifications within your existing Slack environment
Notification Types Explained
Product release updates
Receive notifications whenever Rep AI releases new features, enhancements, or updates to the platform. This helps your team stay informed about new capabilities you can leverage to improve customer experience.
Weekly analytics report
Get a comprehensive weekly summary of your AI assistant's performance, including:
Number of conversations handled
Common customer questions and topics
Resolution rates and satisfaction metrics
Suggestions for optimization
Human assistance requests
Be immediately notified when:
A customer explicitly requests to speak with a human
Your AI assistant determines it cannot adequately address a customer's query
Complex situations arise that would benefit from human intervention
Troubleshooting
Connection Issues
Verify you have sufficient permissions in your Slack workspace to install apps
Ensure you're connecting to the correct Slack workspace
Check that Rep AI has been properly authorized with necessary permissions
Notifications Not Appearing
Confirm you've selected a channel for each enabled notification type
Verify the toggles are switched on for the notification types you want to receive
Check Slack's notification settings for the channels you've selected
Channel Selection Issues
If you see "One of the channels should be selected" message, click the dropdown to choose an appropriate channel
Ensure the selected channel exists in your Slack workspace
Verify Rep AI has permission to post to the selected channel
Frequently Asked Questions
Q: Will Rep AI have access to all conversations in my Slack workspace?
A: No, Rep AI only has permission to send notifications to your selected channels. It cannot read or access other conversations in your Slack workspace.
Q: Can I customize which team members receive notifications?
A: Yes, by selecting specific channels for notifications, you can control which team members see Rep AI alerts based on their channel membership.
Q: How can I stop receiving notifications?
A: You can either disable specific notification types by toggling them off or disconnect the integration entirely by clicking the "Disconnect" button.
Q: Can I receive notifications for individual customer conversations?
A: The "Human assistance requests" notification will alert you when specific conversations need attention. For more detailed conversation monitoring, you may need to use the Rep AI Console.