Introduction
The Loop integration connects your returns management platform with Rep AI, enabling your AI assistant to guide customers through the returns and exchange process. By connecting Rep AI to Loop, you can automate returns inquiries, reduce support tickets, and provide a seamless self-service experience that helps customers initiate returns or exchanges directly through your AI assistant.
What the Loop Integration Does
When you connect Rep AI to Loop, your AI assistant gains the ability to:
Guide customers through initiating returns or exchanges when they ask
Navigate customers directly to your Loop Returns Portal
Answer questions about your return policy and process
Help customers track the status of existing returns
Reduce human-handled support tickets related to returns and exchanges
Provide a consistent returns experience across all customer touchpoints
This integration allows your AI assistant to handle common returns questions and processes, freeing up your customer service team while ensuring customers receive immediate assistance with their return needs.
How to Connect Loop to Rep AI
Generate Your Loop API Key
Log into your Loop admin portal at https://admin.loopreturns.com/
Click on Returns management in the left sidebar
Click on Tools & Integrations
Click on Developer Tools
Click on Generate API Key
Under Scopes, mark the checkbox next to Order
Click Generate
Copy the new API key that appears in the list
Connect Loop to Rep AI
Log into your Rep AI Console
Navigate to Settings > Integrations
Select the Returns tab
Find the Loop card and click Connect
Paste your Loop API key in the pop-up modal
Click Connect to complete the integration
Activate the Returns/Exchanges Support Skill
After connecting Loop, you'll see a "What's next?" section
You'll need to activate the Returns/Exchanges AI Support Skill
Click the Edit Skill button to configure and activate the skill
This skill enables your AI to fully reduce human-handled support tickets related to returns
Key Benefits
Reduce returns-related support tickets by enabling self-service returns
Improve customer satisfaction with instant returns assistance
Save time for your support team by automating returns inquiries
Increase return completion rates by simplifying the process
Provide 24/7 returns support even when your team is offline
Create a consistent returns experience across all customer touchpoints
How the Returns Process Works with AI
When integrated with Loop, your Rep AI assistant will:
Recognize returns intent when customers ask about returns or exchanges
Verify purchase information if needed to locate the order
Provide return policy information specific to your store
Guide customers to your Loop Returns Portal with direct links
Help troubleshoot any issues during the returns process
Answer follow-up questions about return status, refunds, or exchanges
This creates a seamless experience where customers can easily initiate and complete returns without needing to contact your support team.
Best Practices for Returns Management
To maximize the value of your Loop integration:
Keep your return policy clear and accessible in your AI's knowledge base
Regularly review returns conversations to identify common questions or issues
Consider adding a "Start a Return" chip to your AI's conversation starter menu
Make sure your Loop Returns Portal is mobile-friendly for a seamless experience
Train your AI on specific return scenarios unique to your business
Troubleshooting
Loop Not Connecting
Verify you've generated the API key with the correct "Order" scope
Ensure your Loop account is active and in good standing
Try generating a new API key if issues persist
AI Not Directing to Returns Portal
Verify the Returns/Exchanges Support Skill is activated
Check that your Loop portal is properly configured
Test the returns flow as a customer to identify any issues
Frequently Asked Questions
Q: Will the AI automatically detect when a customer wants to make a return?
A: Yes, your AI assistant is trained to recognize returns and exchange intents in customer inquiries and will proactively offer to help with the returns process.
Q: Can customers complete their entire return through the AI?
A: The AI will guide customers through initiating the return and direct them to your Loop Returns Portal where they can complete the process. The actual return processing is handled by Loop.
Q: Will the integration work with all types of returns policies?
A: Yes, the integration works with Loop's flexible returns management system, which supports various return policies, including store credit, exchanges, and refunds.
Q: Can the AI help with return shipping labels?
A: The AI will direct customers to your Loop Returns Portal where they can access and print return shipping labels according to your Loop configuration.