The General Settings page is where you establish the foundational elements of your AI assistant, including brand name, language preferences, support email, and domain access controls. This article explains each setting and how to configure them properly.
What You Can Configure
The General Settings page allows you to customize four key aspects of your AI assistant:
General Store Information
Language Settings
Support Email
Allowed Domains
How to Access General Settings
Log into your Rep AI Console
Click on "Settings" in the left navigation menu
Select "General" from the settings options
General Store Information
This section establishes your store's fundamental identity information:
Store URL
This field displays the website domain where your chatbot is deployed
The URL is automatically synchronized during setup from your e-commerce platform
Important: This field is auto-synced and should not be modified as it may break functionality
Store Name
This field shows your business name as the AI will reference it when communicating with customers
The name is automatically synchronized from your e-commerce platform
Example: "Coffee Bros" or "Style Boutique"
Note: While this field is auto-synced, you can make minor adjustments if needed (e.g., correcting capitalization)
Upload Your Icon
Upload a PNG or JPG logo that represents your store (recommended dimensions: 250x250 pixels)
While the system attempts to auto-fetch your logo, you should verify it appears correctly
For best results, use a clear, recognizable image with your logo centered
This icon will appear in the chat widget and throughout the customer experience
Language Settings
Control which language your AI uses to communicate with customers:
Options:
Store's Language (default): Uses a fixed language for all customer interactions based on your store's default language
Customer's Browser Language: Automatically detects and matches the language settings from the customer's browser
Customer's Preferred Language: Allows the AI to adapt to the language the customer is using in the conversation
When to use each option:
Store's Language: Best for stores serving a specific region or language market
Customer's Browser Language: Good for international stores with clearly defined multi-language support
Customer's Preferred Language: Best for maximum flexibility and international customer base
Support Email
This setting defines where customer issues will be directed when they need human assistance:
Enter the email address that will receive escalated conversations and support tickets
Example: support@yourbusiness.com
This email is auto-fetched during setup but should be verified for accuracy
Important: If you have a support helpdesk integration (like Zendesk, Gorgias, or Klaviyo), those systems will handle tickets instead of this email.
Allowed Domains
Control which websites can access or embed your chatbot:
If left empty, the system allows traffic from any domain (recommended for most merchants)
To restrict access, add specific domains that are permitted to display your chatbot
Useful for:
Multi-store setups where you want to limit which websites can use your chatbot
Development/testing environments
Preventing unauthorized embedding of your chatbot on third-party websites
Example use case: If you have both a main website (yourbrand.com) and a separate blog (blog.yourbrand.com), you might want to allow the chatbot on both by adding each domain.
Saving Your Settings
After making any changes, click the "Save Changes" button at the bottom of the page to apply your new configuration.
Troubleshooting
Language Issues
If you notice mixed languages in responses (like English and another language), check your language setting
If system buttons aren't translating properly, consider using "Store's Language" setting until the issue is resolved
Support Email Problems
If support tickets aren't being received, verify your support email is correct
Check that any integrated support platforms (like Zendesk) are properly connected in the Integrations section
Domain Access Issues
If your chatbot isn't appearing on your website, ensure the Allowed Domains field is either empty or includes your website's domain
Include both www and non-www versions of your domain if necessary (example.com and www.example.com)
Remember that subdomains need separate entries (blog.example.com, shop.example.com)
Common Questions
Q: Can I change my Store URL after setup?
A: The Store URL is synchronized with your e-commerce platform and should not be modified as it could break functionality.
Q: How can I make sure my AI responds in multiple languages?
A: Select either "Customer's Browser Language" or "Customer's Preferred Language" setting. Note that some system ui elements may not translate perfectly.
Q: What happens if I don't set a Support Email?
A: Without a support email, your AI won't be able to properly escalate customer issues that require human assistance. If you have a support platform integration, issues will be directed there instead.
Q: Should I restrict my Allowed Domains?
A: For most merchants, leaving this field empty provides the best experience. Only add domain restrictions if you have specific security concerns or multi-store setups.