Skip to main content

Welcome First-Time Visitors with the "Convert a Disengaged Shopper on the Homepage (New Visitor)" Sales Skill

What is the "Convert a Disengaged Shopper on the Homepage (New Visitor)" Sales Skill?

The "Convert a Disengaged Shopper on the Homepage (New Visitor)" Sales Skill uses behavioral AI to identify first-time visitors who are showing signs of disengagement while browsing your store's homepage. Once detected, Rep AI proactively approaches these new customers with personalized assistance to welcome them, introduce them to your store, and showcase curated or trending products that might spark their interest.

Benefits

  • Make a positive first impression with new store visitors

  • Increase new visitor conversion rates by engaging them before they leave

  • Introduce newcomers to your brand and product offerings

  • Help first-time visitors discover relevant products quickly

How to Enable and Configure This Sales Skill

Basic Setup

  1. Navigate to AI Training → Sales Skills in your Rep Console

  2. Find the "Convert a Disengaged Shopper on the Homepage (New Visitor)" card

  3. Toggle the switch to ON to activate this skill

  4. Click the Settings button to customize the skill's behavior

Configuration Options

Rescue Algorithm™

The Rescue Algorithm™ is a core component that automatically detects when new visitors are about to drop off your site while browsing the homepage. When activated:

  • Rep AI will use behavioral signals to identify disengagement from first-time visitors

  • The AI will proactively approach new customers at the optimal moment

If the Rescue Algorithm™ is turned off, the AI will approach immediately instead.

To configure:

  1. Toggle the Rescue Algorithm™ switch to ON

Eagerness Settings

The eagerness setting determines how proactive Rep AI will be in approaching new visitors:

  1. Choose between AI-Optimized or Custom eagerness:

    • AI-Optimized: Rep AI automatically adjusts eagerness based on performance data

    • Custom: Set a manual level using the slider from "Laid back" to "Pushy"

  2. If you select Custom, adjust the slider based on how aggressively you want Rep to approach new homepage visitors:

    • Lower eagerness (more laid back): Rep will only approach new visitors showing clear signs of leaving

    • Higher eagerness (more pushy): Rep will approach more new visitors, even if it's less certain they're about to abandon

Advanced Behavioral Settings

Fine-tune how Rep AI engages with first-time visitors to your store:

  1. Additional AI Instructions: Provide specific guidance for how your Sales Assistant should behave and what it should avoid doing when interacting with new visitors Example AI Instructions:

    When approaching new visitors on the homepage, always:
- Offer a warm welcome to the store
- Briefly introduce what makes our brand unique
- Ask open-ended questions about what they're looking for
- Suggest popular categories or bestsellers as starting points
- Maintain a helpful, friendly tone without being too pushy

  2. Suggestion Chips: When this skill is activated, new visitors will see helpful suggestion chips like "I have a question" or "What's recommended?" to facilitate engagement

Note: Additional approach rules with custom behavioral triggers are available for merchants with the Expert Zone package.

Best Practices

  1. Create a welcoming first impression: Use additional AI instructions to guide your AI to introduce your brand in a friendly, approachable way

  2. Highlight what makes your store special: Encourage your AI to emphasize your unique selling points, special offers, or brand values

  3. Balance eagerness carefully: Start with AI-Optimized eagerness or a middle setting if choosing Custom, then adjust based on visitor feedback

  4. Review performance regularly: Use the "View analytics" option to monitor how effectively this Sales Skill is engaging new visitors

Troubleshooting

Issue: Sales Skill isn't triggering for new visitors

Solution:

  • Verify the skill is toggled ON

  • Increase the eagerness level

  • Check that your site correctly identifies new visitors

Issue: New visitors find the approach too aggressive

Solution:

  • Lower the eagerness setting

  • Adjust your AI instructions to use a more casual, informative tone rather than pushing for immediate shopping

Powered by Zendesk