What are AI Recommendations?
AI Recommendations is a powerful feature that analyzes your customer conversations and provides actionable insights to improve your customer experience (CX). By identifying patterns in shopper interactions, your AI automatically generates specific suggestions to address customer pain points, enhance your product information, and optimize your website.
How AI Recommendations work
Your AI continuously analyzes customer conversations, focusing on:
Conversations where customers express dissatisfaction
Patterns in customer questions and feedback
Common information gaps or friction points
Areas where customers frequently need assistance
When patterns are identified across multiple conversations, your AI creates specific, actionable recommendations and prioritizes them based on frequency and impact.
Viewing your AI Recommendations
Navigate to Insights > AI Recommendations in the Rep Console
See a summary of analyzed conversations (typically from the past 30 days)
View recommendations organized in two tabs:
Needs Action: Current recommendations awaiting your review
Resolved: Historical log of suggestions you've already addressed
Understanding Recommendation Cards
Each recommendation card includes:
Title: A clear description of the suggested improvement
Detailed Description: Specific actions you can take to address the issue
Impact Indicator: Shows how many shoppers raised this concern
View Button: Click to see the actual conversations that generated this recommendation
Mark as Resolved: Button to indicate when you've addressed the recommendation
Feedback: Option to rate if the recommendation was helpful
Taking Action on Recommendations
Review each recommendation card to understand the suggested improvement
Click View to examine the actual customer conversations that generated the recommendation
Implement the suggested changes on your website or store
Click Mark it as resolved once you've addressed the recommendation
The recommendation will move to the "Resolved" tab for your reference
Refreshing Your Recommendations
To generate fresh recommendations based on recent conversations:
Click the Generate Recommendations button at the top of the page
Your AI will analyze recent conversations and update your recommendations
Check the "Last updated" timestamp to see when recommendations were last refreshed
Benefits of Using AI Recommendations
Save Time: Automatically discover patterns that would take hours to find manually
Customer-Driven Improvements: Make changes based on actual customer feedback
Prioritized Actions: Focus on issues affecting the most customers first
Measurable Impact: Track resolved recommendations and their effect on customer satisfaction
Continuous Improvement: Regularly implement small changes that add up to a better customer experience
Troubleshooting
No recommendations appear:
Your AI needs sufficient conversation data to generate recommendations
Try clicking "Generate Recommendations" to refresh the analysis
Ensure your store has been active for at least a few days with customer conversations
Recommendations seem too general:
Click "View" to see the specific conversations that generated each recommendation
More specific recommendations will appear as your AI gathers more conversation data
Recommendations aren't relevant:
Use the thumbs down button to provide feedback on unhelpful recommendations
Your AI will learn from this feedback to improve future recommendations