What is the "Convert a Disengaged Shopper on the Homepage (Returning Visitor)" Sales Skill?
The "Convert a Disengaged Shopper on the Homepage (Returning Visitor)" Sales Skill uses behavioral AI to identify returning visitors who are showing signs of disengagement while browsing your store's homepage. Unlike new visitors, these customers have visited before but haven't necessarily made a purchase. Once detected, Rep AI proactively approaches these returning visitors with personalized assistance to reignite their interest with relevant product recommendations and tailored messages.
Benefits
Reconnect with interested shoppers who haven't yet converted
Increase returning visitor conversion rates by providing personalized assistance
Show returning visitors what's new since their last visit
Build on previous browsing behavior for more relevant recommendations
How to Enable and Configure This Sales Skill
Basic Setup
Navigate to AI Training → Sales Skills in your Rep Console
Find the "Convert a Disengaged Shopper on the Homepage (Returning Visitor)" card
Toggle the switch to ON to activate this skill
Click the Settings button to customize the skill's behavior
Configuration Options
Rescue Algorithm™
The Rescue Algorithm™ is a core component that automatically detects when returning visitors are about to drop off your site while browsing the homepage. When activated:
Rep AI will use behavioral signals to identify disengagement from returning visitors
The AI will proactively approach returning customers at the optimal moment
If the Rescue Algorithm™ is turned off, the AI will approach immediately instead.
To configure:
Toggle the Rescue Algorithm™ switch to ON
Eagerness Settings
The eagerness setting determines how proactive Rep AI will be in approaching returning visitors:
Choose between AI-Optimized or Custom eagerness:
AI-Optimized: Rep AI automatically adjusts eagerness based on performance data
Custom: Set a manual level using the slider from "Laid back" to "Pushy"
If you select Custom, adjust the slider based on how aggressively you want Rep to approach returning homepage visitors:
Lower eagerness (more laid back): Rep will only approach returning visitors showing clear signs of leaving
Higher eagerness (more pushy): Rep will approach more returning visitors, even if it's less certain they're about to abandon
Advanced Behavioral Settings
Fine-tune how Rep AI engages with returning visitors to your store:
Additional AI Instructions: Provide specific guidance for how your Sales Assistant should behave and what it should avoid doing when interacting with returning visitors Example AI Instructions:
When approaching returning visitors on the homepage, always: - Welcome them back to the store - Ask if they're looking for something specific based on their previous browsing - Highlight any current promotions or special offers - Maintain a friendly but not overly familiar tone
Suggestion Chips: When this skill is activated, returning visitors will see helpful suggestion chips like "I have a question" or "What's recommended?" to facilitate engagement
Note: Additional approach rules with custom behavioral triggers are available for merchants with the Expert Zone package.
Best Practices
Acknowledge previous visits: Use additional AI instructions to guide your AI to subtly reference that this isn't their first visit without being too intrusive
Highlight what's new: Encourage your AI to showcase new products, collections, or promotions added since their last visit
Balance eagerness carefully: Start with AI-Optimized eagerness or a middle setting if choosing Custom, then adjust based on visitor feedback
Review performance regularly: Use the "View analytics" option to monitor how effectively this Sales Skill is converting returning visitors
Troubleshooting
Issue: Sales Skill isn't triggering for returning visitors
Solution:
Verify the skill is toggled ON
Increase the eagerness level
Check that your site correctly identifies returning visitors
Issue: Returning visitors find the approach too aggressive
Solution:
Lower the eagerness setting
Adjust your AI instructions to use a more casual, helpful tone rather than pushing for immediate purchase