Connect your Attentive SMS marketing account to Rep AI and automatically collect customer phone numbers through engaging AI conversations. This powerful integration enables your AI assistant to subscribe customers to your Attentive SMS lists, helping you grow your marketing audience and boost customer engagement.
What You Can Do with Attentive Integration
With the Rep AI Attentive integration, you can:
Automatically grow your SMS subscriber lists when customers interact with your AI assistant
Offer exclusive discounts to customers who subscribe to your SMS marketing
Convert casual conversations into marketing opportunities with seamless subscription flows
Boost your SMS marketing ROI with high-intent subscribers from your website
How to Connect Attentive to Rep AI
Rep AI uses OAuth for secure authentication with Attentive, making the connection process quick and seamless:
Navigate to Integrations
Go to Settings → Integrations in your Rep AI Console
Select the "Marketing" tab
Connect Attentive
Find the Attentive card and click "Connect"
You'll be redirected to Attentive to authorize Rep AI
Log in to your Attentive account if prompted
Review the permissions and click "Allow" to connect
Verify Connection
Once authorized, you'll be redirected back to Rep AI
A green "Connected" status will appear on the Attentive card
Your integration is now ready to configure
Understanding Attentive Signup Sources
Attentive uses "Signup Sources" to organize subscribers based on where they joined your list. With Rep AI integration, you'll need to:
Find your Signup Source ID and Label in your Attentive account
Navigate to your Attentive dashboard
Go to "Sign-Up Sources" section
Note the ID and Label of the source you want to use with Rep AI
Add the Signup Source to Rep AI
In your Rep AI Console, go to the Attentive integration settings
Click "Add" in the Signup Sources section
Enter the Signup Source ID and Label exactly as they appear in Attentive
Click the checkmark to save the source
You can add multiple signup sources to use with different customer segments or promotions.
"Subscribe & Get a Discount" Power-Up
The Subscribe & Get a Discount Power-Up allows your AI assistant to offer customers a discount code in exchange for subscribing to your SMS list.
How to Set Up:
In the Attentive card, find "Subscribe & get a discount" and click "Edit Power-Up"
Configure customer details to collect:
Phone number (required for SMS)
Email (optional)
Name (optional)
Select a signup source from your configured Attentive sources
Choose a discount code to offer subscribers
Click "Add Power-Up" to activate
How It Works:
When customers express interest in a discount or promotion, your AI assistant offers one in exchange for their phone number
The customer provides their contact information through a seamless in-chat experience
Their information is automatically added to your selected Attentive signup source
The customer receives their discount code to use on their purchase
Troubleshooting
Connection Issues
Ensure you're logged into the correct Attentive account
Verify you've granted all necessary permissions during the OAuth process
Try disconnecting and reconnecting the integration
Check that your Attentive account subscription is active
Signup Source Issues
Verify that the Signup Source ID and Label match exactly what's in your Attentive account
Ensure you've clicked the checkmark to save new signup sources
Try adding a different signup source if one isn't working
Subscription Not Working
Verify the selected signup source exists and is active in Attentive
Ensure your AI assistant is correctly configured to collect phone numbers
Check that consent messaging is appropriate for your region's regulations
Make sure customers are providing valid phone numbers in the correct format
Frequently Asked Questions
Q: What is a "Signup Source" in Attentive?
A: A Signup Source in Attentive is a way to track where your subscribers came from. When using Rep AI, subscribers will be tagged with the signup source you select in your integration settings.
Q: Will connecting Rep AI affect my existing Attentive automations?
A: No, Rep AI works alongside your existing Attentive workflows without disrupting them. It simply provides an additional channel to grow your subscriber lists.
Q: Can I customize the subscription message my AI assistant uses?
A: Yes, you can customize the messaging for subscription requests when setting up the "Subscribe & Get a Discount" Power-Up.
Q: How do I know if my Attentive integration is working properly?
A: You can verify new subscribers are being added to your lists by checking your Attentive dashboard after customers interact with your AI assistant.
Q: What permissions does Rep AI need from my Attentive account?
A: Rep AI requires permissions to manage subscribers and access your signup sources. During the OAuth connection process, you'll see exactly what permissions are being requested.
Q: Can I disconnect my Attentive account?
A: Yes, you can disconnect at any time by clicking the "Disconnect" button on the Attentive card in your Integrations page. Note that this will disable any active Power-Ups using Attentive.