Introduction
Rep AI offers a wide range of integrations beyond marketing and social platforms to create a truly comprehensive AI assistant for your business. By connecting your e-commerce platform, review systems, mobile apps, shipping services, returns management, and other business tools, your AI assistant gains access to critical data and capabilities that enhance customer interactions and streamline operations.
These essential integrations allow your AI to provide personalized recommendations, answer product questions, track orders, and more—all while maintaining a seamless conversation with your customers.
Available Integration Categories
Catalog Integrations
Connect your e-commerce platform to enable your AI assistant to access product information, inventory status, pricing, and more:
Shopify: Sync your entire product catalog, inventory, and customer data
Reviews Integrations
Link your customer review platforms to leverage social proof in conversations:
Yotpo Reviews: Access customer reviews and ratings to answer product questions
Mobile App Integrations
Extend your AI assistant to your mobile applications:
Tapcart: Integrate Rep AI into your Shopify mobile app
Shipping Integrations
Enable your AI to provide accurate shipping information:
ShipAny: Access delivery tracking information
Returns Integrations
Streamline the returns process through AI assistance:
Loop Returns: Guide customers through the returns process
Other Essential Integrations
Connect additional business tools to enhance your AI's capabilities:
Slack: Receive notifications about important customer interactions
Key Benefits
Provide accurate product information with direct access to your catalog
Answer detailed questions about shipping, returns, and inventory
Reduce support workload by automating routine inquiries
Create consistent experiences across web, mobile, and messaging channels
Leverage customer reviews in product recommendations
Streamline post-purchase support with shipping and returns data
How to Connect Your Essential Integrations
Navigate to Integrations
Go to Settings → Integrations in your Rep AI Console
Select the appropriate category tab or use the search bar
Select Your Integration
Find the integration card you want to connect
Click "Connect" to begin the setup process
Authenticate Your Account
Enter your API credentials or authorize via OAuth
Grant the necessary permissions for data access
Some integrations include "Where to find it?" guidance to help locate credentials
Configure Integration Settings
After connecting, some integrations offer additional configuration options
Set up data synchronization preferences
Enable or disable specific features
Save your settings to activate the integration
Catalog Integration Features
Your e-commerce platform integration enables critical AI capabilities:
Product recommendations: Your AI can suggest relevant products based on customer inquiries
Inventory awareness: Automatically check stock levels before recommending products
Price information: Provide accurate pricing details in customer conversations
Product details: Answer specific questions about product features, materials, dimensions, etc.
Special offers: Inform customers about discounts, promotions, or bundle deals
To get the most from your catalog integration:
Ensure your product data is complete and up-to-date
Add detailed product descriptions that your AI can leverage
Regularly sync your inventory to prevent recommending out-of-stock items
Reviews Integration Features
Customer review integrations enhance your AI's knowledge base:
Social proof: Incorporate real customer feedback into product discussions
Question answering: Address specific product questions based on reviewer experiences
Transparency: Share authentic customer opinions to build trust
Shipping & Returns Integration Benefits
Post-purchase support is streamlined with shipping and returns integrations:
Order tracking: Provide real-time shipping updates when customers ask
Returns initiation: Guide customers through the returns process step by step
Policy information: Answer specific questions about shipping methods, costs, and return policies
Proactive assistance: Notify customers about delivery delays or issues
Troubleshooting
Connection Issues
Verify you've entered the correct API keys or credentials
Ensure your account has the appropriate permissions in the connected platform
Integration Not Working as Expected
Check if there are additional settings needed after the initial connection
Verify that the integration supports the specific features you're trying to use
Frequently Asked Questions
Q: Will connecting these integrations affect my existing systems?
A: No, Rep AI creates read-only connections to your existing tools in most cases. Where write access is needed (like for creating return requests), changes are only made when explicitly initiated by customer actions.
Q: Can I customize which data is shared with Rep AI from my integrated platforms?
A: Yes, many integrations offer configuration options to control data access. You can specify which types of information are shared with your AI assistant based on your business needs and privacy requirements.