Introduction
The Tapcart integration connects your Shopify mobile app with Rep AI, bringing the powerful capabilities of your AI assistant directly to your customers' mobile devices. By integrating Rep AI into your Tapcart-powered mobile app, you can provide seamless, personalized shopping experiences that increase engagement, drive conversions, and build customer loyalty across all touchpoints.
What the Tapcart Integration Does
When you connect Rep AI to your Tapcart mobile app, your AI assistant can:
Provide instant product recommendations and answers within your mobile app
Create consistent customer experiences across web and mobile platforms
Assist shoppers with product discovery on their mobile devices
Answer questions about products, shipping, returns, and more
Guide customers through the mobile purchasing process
Increase mobile app conversion rates and engagement
This integration ensures that your AI assistant is accessible wherever your customers prefer to shop, delivering the same high-quality service experience on mobile as they receive on your website.
How to Connect Tapcart to Rep AI
Navigate to Integrations
Log in to your Rep AI Console
Click on "Settings" in the left sidebar
Select "Integrations" from the dropdown menu
Find the Tapcart Integration
Go to the "Mobile apps" tab or search for "Tapcart" in the search bar
Locate the Tapcart card and click "Connect"
Configure the Integration
You'll see a setup screen with the following information:
Instructions to follow the guide on GitHub
A reminder to set Tapcart SDK to version 1.4
Your Rep AI account key that you'll need to implement in Tapcart
Implement in Tapcart
Follow the link provided in the integration screen
Use your account key to configure the Rep AI integration in your Tapcart app
Set the Tapcart SDK version to 1.4 as instructed
Verify the Connection
Once implemented, test the connection to ensure Rep AI is functioning properly in your mobile app
Check that your AI assistant appears and responds correctly within the app environment
Key Benefits
Unified customer experience across web and mobile platforms
Increased mobile conversions with AI-assisted shopping journeys
Enhanced customer engagement through personalized mobile interactions
Improved customer satisfaction with instant assistance on mobile devices
Higher retention rates by providing value within your branded app experience
Consistent brand voice across all customer touchpoints
Troubleshooting
Integration Not Working
Verify you've correctly implemented the integration code in Tapcart
Confirm you're using Tapcart SDK version 1.4 or compatible
Check that you've entered the correct account key
Ensure your Rep AI account is active and properly configured
AI Assistant Not Appearing in App
Check your Tapcart implementation to ensure the Rep AI widget is properly positioned
Verify that the integration is active in both Rep AI and Tapcart
Test on different devices to rule out device-specific issues
Frequently Asked Questions
Q: Do I need both a Tapcart and Rep AI subscription to use this integration?
A: Yes, you need both a Tapcart account to power your mobile app and a Rep AI subscription to enable the AI assistant functionality.
Q: Will my existing AI configurations transfer to the mobile app?
A: Yes, your AI assistant's knowledge, personality, and capabilities will be consistent across both web and mobile platforms.