Introduction
The Shopify integration connects your e-commerce platform with Rep AI, allowing your AI assistant to access your product catalog and automatically inject itself on your website. By syncing your store data, your AI assistant can provide accurate information to customers and assist with product discovery, answering common product-related questions, and improving the overall shopping experience.
What the Shopify Integration Does
When you connect Rep AI to your Shopify store, your AI assistant gains access to:
Your complete product catalog with detailed information
Real-time inventory status and pricing data
Customer order history for better personalization
Website activity tracking for more contextual assistance
This allows your AI assistant to understand your products, guide customers through your catalog, and provide a seamless shopping experience.
How to Connect Shopify to Rep AI
Navigate to Integrations
Log in to your Rep AI Console
Click on "Settings" in the left sidebar
Select "Integrations" from the dropdown menu
Find the Shopify Integration
Go to the "Catalog" tab or search for "Shopify" in the search bar
Locate the Shopify card and click "Connect"
Authenticate Your Account
Enter your Shopify store URL when prompted
Follow the authentication process to grant Rep AI access to your store
Review and approve the requested permissions
Configure Your Integration
Once connected, you'll see configuration options for your Shopify integration:
Auto-inject Rep's script tag to my Shopify theme: Automatically adds the Rep AI chat widget to your store without manual code insertion
Auto-track interaction events on my website: Tracks product views, cart additions, and other customer interactions to provide context-aware assistance
Tag orders as assisted by Rep: Identifies orders that were influenced by conversations with your AI assistant for ROI tracking
This is a Headless Shopify website: Toggle on if you're using Shopify as a backend with a custom frontend
Save Your Configuration
Click "Save" to apply your settings
Your product catalog will begin syncing automatically
Key Benefits
No coding required: With auto-inject enabled, Rep AI automatically appears on your Shopify store without manual code installation
Product expertise: Your AI instantly learns about your entire catalog to answer detailed product questions
Contextual assistance: With tracking enabled, your AI knows which products a customer is viewing to provide relevant help
ROI measurement: Order tagging lets you track which sales were influenced by AI conversations
Seamless experience: Customers can interact with your AI while browsing your store for immediate assistance
Configuration Options Explained
Auto-inject Rep's script tag
When enabled, Rep AI automatically adds its script to your Shopify theme, eliminating the need for manual code installation. This ensures the chat widget appears on your website with no technical setup required.
Auto-track interaction events
This option allows Rep AI to understand customer behavior on your website, such as which products they're viewing or adding to cart. This context helps your AI provide more relevant assistance tailored to what customers are currently doing on your site.
Tag orders as assisted by Rep
Enable this option to track which orders were influenced by conversations with your AI assistant. This helps you measure the ROI of your Rep AI integration by identifying sales that might not have happened without AI assistance.
Headless Shopify website
If you're using Shopify as your backend but have a custom frontend implementation, toggle this option on. This ensures proper integration regardless of your technical setup.
Troubleshooting
Connection Issues
Verify you've entered the correct Shopify store URL
Ensure your Shopify account has admin permissions
Check that the necessary API access has been granted
Script Not Appearing on Site
Confirm the "Auto-inject" option is enabled
Make sure your theme is compatible with automatic script injection
Try refreshing your store cache or opening in an incognito window
Tracking Not Working Properly
Verify "Auto-track interaction events" is enabled
Check your browser's cookie settings as they may affect tracking
Ensure no ad-blockers are preventing the script from functioning
Frequently Asked Questions
Q: Will connecting Rep AI affect my existing Shopify setup?
A: No, Rep AI creates a read-only connection to your Shopify store in most cases. The only changes made to your store are the addition of the chat widget script and order tagging when enabled.
Q: How often does Rep AI sync with my Shopify store?
A: Rep AI maintains real-time connections with your Shopify store for critical data like inventory and pricing, ensuring your AI assistant always has the most current information.
Q: Can I disconnect Rep AI from my Shopify store if needed?
A: Yes, you can disconnect at any time by clicking the "Disconnect" button in the integration settings. This will remove the script from your store and stop data synchronization.