Introduction
The Billing page in Rep AI serves as your central hub for managing your subscription, accessing premium AI Talents, and tracking your payment history. This comprehensive dashboard allows you to view your current plan details, monitor visitor usage, manage AI Talents that enhance your chatbot's capabilities, and handle all payment-related information in one convenient location.
Accessing the Billing Page
To access your Billing page:
- Log in to your Rep AI Console
- Click on your profile icon
- A dropdown menu will appear with several options
- Select "Billing" from the dropdown menu options
- You'll be directed to the main Billing dashboard
Understanding Your Subscription Details
The top section of the Billing page displays your current subscription information:
Current Plan
- Plan Name: Shows your active subscription tier (e.g., "AI Sales Assistant - Advanced Plus Annual Plan")
- Plan Amount: Displays your current plan's cost (e.g., "$18,950")
- Plan Renewal Date: Indicates when your subscription will automatically renew (e.g., "12 Apr 2026")
- Visitor Usage: Shows your current visitor count out of your plan's total allocation (e.g., "2,145,782 / 5,000,000 visitors")
- Upgrade Plan Button: Allows you to explore and switch to higher-tier plans with additional features
Managing AI Talents
The AI Talents section provides access to specialized capabilities that enhance your AI assistant's functionality. Each talent serves a specific purpose to help you maximize your chatbot's effectiveness.
Available AI Talents
- Sales Skills
- Purpose: Proactively converts disengaged shoppers through AI-driven engagement
- Key Feature: Automatically reaches out to hesitant customers with personalized shopping assistance
- Benefit: Increases conversions, cart adds, and overall order value
- Availability: Included with Sales Assistant and Concierge plans
- Support Skills
- Purpose: Automates customer service inquiries without human intervention
- Key Feature: Handles common support scenarios like order cancellations, address changes, and order tracking
- Benefit: Reduces support tickets and provides 24/7 instant customer assistance
- Availability: Available with Support Agent and Concierge plans
- Expert Zone
- Purpose: Provides advanced configuration tools for power users
- Key Feature: Allows deep customization of your AI assistant's behavior, responses, and proactive sales approaches
- Benefit: Gives you complete control over your customer journey and brand voice
- Availability: Available as a paid add-on to your existing plan
- Access: Included with certain premium plans or can be added separately
Activating Additional AI Talents
If an AI Talent is not included in your current plan:
- Locate the talent you want to add in the AI Talents section
- Click the "Get access" button
- Follow the prompts to add this capability to your subscription
- The additional cost will be reflected in your total amount
Managing Your Subscription
Editing Subscriptions
The "Edit subscriptions" toggle allows you to make changes to your current subscription:
- Toggle the switch to enable editing mode
- Make your desired changes (upgrading, downgrading, or adding AI Talents)
- Confirm your changes to update your subscription
Troubleshooting Billing Issues
If you encounter any issues with your billing:
- Verify your payment method is current and has sufficient funds
- Check that your billing address matches your payment card information
- Review your subscription status to ensure it's active
- Contact Rep AI support if you need assistance with specific billing questions
Next Steps
After setting up your billing preferences:
- Explore the AI Talents included in your plan
- Configure your AI assistant to maximize the value of your subscription
- Regularly monitor your visitor usage to ensure your plan meets your needs
- Review analytics to measure the ROI of your Rep AI implementation
For additional assistance with billing or subscription questions, contact the Rep AI support team through the help button in your console.