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Navigating the REP Console Menu

The REP Console provides a comprehensive menu system that organizes all the tools and features you need to manage your AI-powered chatbot. This guide will help you understand what each section contains so you can quickly find what you're looking for.

Url: https://app.hellorep.ai/home

The Home section is your dashboard and starting point in the REP Console. It provides an overview of your chatbot's performance, recent activities, and quick access to commonly used features. Here you'll find summary metrics, alerts about important changes, and a snapshot of your store's AI performance.

The Analytics section helps you track and measure your chatbot's performance across different areas:

  • Sales: View revenue generation, conversion rates, and product engagement metrics to understand how your AI chatbot drives sales. Track AI-attributed revenue, average order value, and see which products are being recommended and purchased through AI interactions.

  • Support: Track ticket deflection, resolution rates, and customer service efficiency metrics. Measure how many support inquiries your AI handles automatically, reducing the workload on your human team while maintaining customer satisfaction.

  • Engagement: Monitor conversation rates, interaction quality, and overall engagement with your website visitors. See statistics on chat initiation rates, conversation completion, and how visitors interact with your chatbot across different pages and scenarios.

Url: https://app.hellorep.ai/conversations

Access all customer interactions with your chatbot. Review conversations to understand customer needs, identify training opportunities, and monitor chat quality. You can search through conversation history, filter by date or topic, and analyze individual conversations to improve your AI's performance.

The Insights section provides AI-driven analysis and actionable intelligence:

  • Shopper Intelligence: Understand customer behavior, drop-off reasons, and emotional sentiment during conversations. Get a breakdown of the most common customer intents, questions, and pain points to help improve your store and product offerings.

  • Missing Information: Identify knowledge gaps where your AI couldn't answer customer questions. This shows you exactly what information customers are looking for that isn't available in your knowledge base or website content.

  • AI Recommendations: Receive automatically generated suggestions to improve your store and chatbot based on actual customer interactions. These actionable insights are prioritized by potential impact and frequency of occurrence.

  • Deep Research: Access premium analytics that provide comprehensive conversation analysis, advanced topic discovery, and detailed customer behavior patterns. This feature offers deeper insights into customer interactions and more granular data for strategic decision-making.

This section contains tools to train and customize your AI chatbot:

  • AI Personality: Define your chatbot's tone, voice, and brand alignment. Set guardrails for appropriate responses, customize how formal or casual your AI should be, and ensure it properly represents your brand values in every interaction.

  • Test & Train: Try out your chatbot and make real-time corrections to improve responses. Simulate customer questions and provide feedback on the AI's answers to continuously improve accuracy and helpfulness.

  • Sales Skills: Configure AI-driven proactive selling features to help convert hesitant shoppers. These skills allow your AI to identify sales opportunities and engage customers with timely, relevant product recommendations or assistance.

  • Support Skills: Set up automated customer support workflows for common scenarios like order tracking, returns, and email questions. These skills help your AI efficiently resolve customer issues without human intervention.

  • Knowledge Base: Upload and manage content that trains your AI to deliver accurate, brand-specific answers. Add FAQs, product details, policies, and other content that supplements what the AI learns from your website.

  • Catalog: Control how the AI understands and interacts with your product data. Fine-tune product categorization, tagging, and browsability to ensure the AI recommends the right products to customers.

Manage the core configuration of your REP system:

  • General: Basic account settings and preferences, including notification preferences, language settings, and other fundamental configurations that affect your entire REP experience.

  • Integrations: Connect your REP chatbot with other business tools and platforms like your helpdesk, email marketing system, or loyalty program. These connections enable seamless data flow and extended functionality.

  • Chat Widget: Customize the appearance and behavior of your chatbot interface, including colors, positioning and if the chatbot appears to visitors. Make your chatbot visually consistent with your brand and optimize its presence on your site.

Advanced tools for power users who want deeper customization:

Access your personal settings and account options from the profile dropdown menu:

  • User Profile: Update your personal information and preferences, including your name, email, password, profile picture, and notification settings.

  • Refer & Get Rewarded: Refer others to REP and earn rewards through the referral program. Track your referrals and see what bonuses you've earned.

  • Account: Manage your account details, security settings, and connected services. This includes team member management where you can invite new team members, assign roles (like Admin), and manage existing team access.

  • Billing: Access your billing information, payment methods, and subscription details specific to your user account.

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