Introduction
The Shipany integration connects your shipping and logistics platform with Rep AI, allowing your AI assistant to provide accurate order tracking information to your customers. This integration is particularly valuable for merchants operating in Hong Kong, Taiwan, and Southeast Asia who use Shipany to manage their shipping operations. By connecting Rep AI with Shipany, your AI assistant can access real-time shipping data, reducing customer service inquiries about order status while enhancing the post-purchase experience.
What the Shipany Integration Does
When you connect Rep AI to Shipany, your AI assistant will be able to:
Access order status directly from Shipany instead of relying on Shopify data
Provide accurate, up-to-date shipping information when customers ask about their orders
Translate technical Shipany status codes into customer-friendly language
Share tracking links for orders processed through Shipany
Verify order ownership by matching customer email with order details
Support the "Where is my order?" (WISMO) conversation flow with Shipany data
This integration is particularly useful for merchants who manage their order fulfillment and shipping through Shipany rather than directly through Shopify, ensuring that customers receive the most accurate shipping information available.
How to Connect Shipany to Rep AI
Navigate to Integrations
Log in to your Rep AI Console
Click on "Settings" in the left sidebar
Select "Integrations" from the dropdown menu
Find the Shipany Integration
Go to the "Shipping" tab or search for "Shipany" in the search bar
Locate the Shipany card and click "Connect"
Enter Your Credentials
You'll need to provide two essential credentials:
Client-key: Your unique client identifier from Shipany
API-Token: Your authentication token for Shipany's API
You can find these credentials in your Shipany account under Account Settings
Complete the Connection
Click "Connect" to establish the integration
Rep AI will verify your credentials and confirm the successful connection
Once connected, your AI assistant will begin using Shipany data for order tracking
How Order Tracking Works with Shipany
When integrated with Shipany, Rep AI modifies its order tracking process:
When a customer asks about an order status, Rep AI will still collect their email and order number
Instead of checking Shopify directly, Rep AI will:
Look for a Shipany Order ID in the order notes
Call the Shipany API using your client-key and API-token
Retrieve the current status, creation time, and tracking URL for the order
Verify that the customer email matches the order details
Present the status information in a customer-friendly format
Order Status Mapping
Rep AI translates Shipany's technical status terms into customer-friendly language. The status mapping includes:
Shipany Status | Rep AI Customer-Friendly Status |
|---|---|
Order Drafted, Order Created | Processing |
Pickup Request Received | Confirmed |
Collected By Courier, In Transit, Arrived Transit Point, Requested For Different Delivery Point | In Transit |
Delivery In Progress, Failed To Deliver Pending Retry | Out For Delivery |
Delivered To Locker, Delivered To Service Point, Order Delivered | Delivered |
Return Completed, Abnormal, Order Cancelled | Other |
This translation ensures that customers receive clear, understandable information about their order status regardless of the technical terms used by Shipany.
Key Benefits
More accurate shipping information by sourcing directly from your logistics provider
Reduced customer service inquiries about order status and tracking
Seamless experience for customers who can get shipping updates without leaving your chat
Support for various shipping carriers managed through Shipany
Real-time status updates retrieved at the moment of inquiry
Enhanced post-purchase experience with reliable shipping information
Troubleshooting
Order Information Not Found
Check that the Shipany Order ID is properly recorded in the Shopify order notes
Verify the order exists in Shipany's system with the correct ID
Confirm the customer is providing the correct order number and email address
Check that your client-key and API-token are current and valid
Status Not Updating
Shipany status data is fetched in real-time, so any delays in updating would be from Shipany's system
Verify that the order is being properly tracked in your Shipany dashboard
Check that the carrier is providing timely updates to Shipany
Connection Issues
Ensure your client-key and API-token are entered correctly
Verify your Shipany account is active and in good standing
Try disconnecting and reconnecting the integration if issues persist
Frequently Asked Questions
Q: Does this integration replace the Shopify integration for order tracking?
A: No, it complements it. When the Shipany integration is active, Rep AI will check Shipany for orders with a Shipany Order ID, while still using Shopify for other orders.
Q: How does Rep AI find the Shipany Order ID?
A: Rep AI looks for the "Shipany Order ID" in the order notes field in Shopify, which is typically added automatically when an order is processed through Shipany.
Q: Does this integration work with all carriers supported by Shipany?
A: Yes, the integration works with all carriers managed through Shipany, including SF Express, Kerry Express, Lalamove, Hong Kong Post, and others.
Q: Will my customers see the technical Shipany status codes?
A: No, Rep AI translates the technical status codes into customer-friendly language before presenting the information.