Introduction
The Settings section in Rep AI provides the technical foundation for your AI assistant, handling essential configuration options like account information, integrations, and visual appearance. While the AI Training section is where you customize your assistant's personality, knowledge, and customer interactions, the Settings area focuses on the technical aspects that support these experiences.
This guide explains the purpose of each Settings section and how they work together to create the infrastructure for your AI assistant. Whether you're setting up your assistant for the first time or refining your existing configuration, understanding these technical settings is an important complement to your AI training efforts.
The Difference Between Settings and AI Training
It's important to understand how Settings differ from AI Training:
Settings (This Section): Technical configuration options that establish your assistant's infrastructure, including store information, third-party connections, and visual elements.
AI Training: Personality, knowledge, and behavior customization that shapes how your assistant interacts with customers, including brand voice, product expertise, and conversation skills.
Both areas are essential, but they serve different purposes in creating your ideal AI assistant experience.
What You'll Find in Settings
Your Rep AI Settings area includes three main sections, each focusing on a different aspect of your AI assistant's technical configuration:
General Settings
What it is: The technical foundation of your AI assistant, including store information, language preferences, support email, and domain access controls.
Key functions:
Configure store URL and name that identify your business in the system
Upload your brand logo for visual identification
Set language parameters for all customer communications
Establish support email for system notifications and issue escalation
Define domain access restrictions for security purposes
Language Settings
The language settings determine how your AI assistant communicates with customers:
Store's language: Uses a fixed language for all customer interactions based on your store's default language. Suitable for stores serving a specific region or language market.
Customer's browser language: Automatically detects and matches the language settings from the customer's browser. Useful for international stores with clearly defined multi-language support.
Customer's preferred language: Allows the AI to adapt to the language the customer is using in the conversation. Provides flexibility for an international customer base.
The language you select affects all aspects of your AI assistant's communication - from greetings and product discussions to support responses and checkout assistance.
Integrations
What it is: Technical connections between your AI assistant and your business systems, including e-commerce platforms, support tools, marketing software, and social media accounts.
Key functions:
Establish API connections to external business tools
Enable data flow between Rep AI and your other systems
Set up technical parameters for automated actions
Configure authentication and access permissions
Chat Widget
What it is: Technical configuration of how your AI assistant appears on your website, including visual elements, positioning, and behavior parameters.
Key functions:
Set technical parameters for widget appearance
Configure positioning coordinates on your website
Establish visual element specifications
Define widget behavior rules and technical triggers
How to Access Settings
Log in to your Rep AI Console
Click on "Settings" in the left navigation menu
Select the specific settings area you want to configure:
General
Integrations
Chat widget
Key Settings Areas in Detail
General Settings
The General Settings page handles the technical foundation of your AI assistant:
Store Information: Technical identifiers including URL, name, and logo file
Language Settings: Configuration that determines how your AI communicates with customers
Support Email: System notification and technical alert destination
Allowed Domains: Security parameters for controlling access to your AI assistant
Integrations
The Integrations page manages technical connections to external systems:
Support Integrations: API connections to helpdesk platforms
Marketing Integrations: Technical links to email and SMS systems
Social Integrations: Authentication parameters for social media accounts
E-commerce Integrations: Data sync configuration for store platforms
Chat Widget
The Chat Widget settings control the technical display parameters:
Widget Style: Interface rendering options
Colors: Color code specifications using HEX values
Widget Title & Subtitle: Text display parameters
Position: Coordinate system for widget placement
Button Customization: Visual element configuration for minimized state
Troubleshooting Common Settings Issues
Language Issues
Mixed language responses: If you notice the AI responding in multiple languages, check your language setting
Translation inconsistencies: Some system buttons may not translate perfectly; consider using "Store's Language" setting for better consistency
Customer communication: If international customers report communication issues, consider adjusting your language settings
General Settings Issues
Logo file errors: Check file format (PNG/JPG) and dimensions (250x250 pixels recommended)
System language problems: Verify language parameter settings match your requirements
Domain access errors: Check domain formatting in the access control list
Integrations Issues
API connection failures: Verify credentials and connection parameters
Authentication errors: Check account permissions and access tokens
Chat Widget Issues
Rendering problems: Check browser compatibility and CSS conflicts
Positioning errors: Verify coordinate values and responsive design settings
Color display issues: Confirm HEX color codes are properly formatted
Need Help?
If you encounter technical difficulties configuring your settings, please contact our support team for assistance. For guidance on training your AI assistant's personality and knowledge, refer to our comprehensive AI Training Guide.