Rep's support team is here to help! If you're considering canceling, we'd love the opportunity to assist with any questions or concerns and explore ways to optimize Rep for your store. Feel free to reach out to us at: support@hellorep.ai
There are two ways to cancel your Rep subscription. Cancelling your subscription via either method will prevent future charges for Rep.
Option 1: Uninstall Rep directly through Shopify
Option 2: Cancel your account through the Rep Console
Uninstall Rep directly through Shopify
- Log into Shopify Admin.
- Navigate to Settings > Apps and Sales Channels.
- Select Rep, then click Uninstall the app.
Cancel your account through the Rep Console
- Log into the Rep Console using the following link: https://app.hellorep.ai/home
- In the lower-left corner, to the right of your store logo and name, click the three horizontal dots to open the overflow menu. Then, select Billing.
- In the lower right corner of the Billing page, click Delete Account.
- A pop-up window will appear, where you'll be asked to select the main reason for leaving Rep and to let us know how the Rep team can improve. Finally, after providing your feedback, click Delete Account in the lower left corner of the window.
Need help or advice? Reach out to us at: support@hellorep.ai