Rep doesn’t wait for shoppers to ask for help—it steps in when they’re most likely to walk away. Using its proprietary Rescue Algorithm™, Rep monitors shopper behavior in real time to spot when someone is becoming disengaged, then approaches with a personalized message to bring them back in.
What the Rescue Algorithm™ Looks For
Rep uses behavioral AI to understand how shoppers interact with your site. It evaluates more than 500 data points to identify signs that someone is losing interest or about to leave. Some of the key behaviors it watches include:
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Which page the shopper is viewing (e.g., product, cart, homepage)
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How long they’ve stayed on that page
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Whether they’re clicking buttons or interacting with the page
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If they scroll all the way down or stop partway
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Movement that suggests they might be about to exit the site
These signals help Rep determine when a shopper needs assistance—even if they haven’t asked for it.
What Happens Next
When Rep's Sales Skills are enabled and Rep identifies that a shopper is disengaging, Rep approaches the shopper with a customized message. The message is tailored to where they are in their shopping journey, and what might help them continue—such as product tips, answers to unspoken questions, or even a friendly reminder about what’s in their cart. This proactive approach keeps more shoppers engaged and helps convert intent into sales.
For more information about Sales Skills, please refer to the following Rep help center article: Explore Sales Skills
Need help or advice? Reach out to us at: support@hellorep.ai