Rep is an AI-powered solution. Its proprietary Rescue Algorithm™️ uses behavioral AI and over 500 data points to figure out when someone is about to leave your store —and approaches them with a contextualized conversation based on where they are on their shopping journey.
Some key data points that are taken to identify and score an individual customer's probability that they will drop off are:
- The page a customer was viewing
- How long they spend on a page
- Do they interact with any buttons on the site
- Has the customer scrolled through the whole page or not
- And many more data points to identify if the customer will drop off