Make product prices in your Rep 2.0 chat widget match your preferred price style. Turn on Show full price precision to display round US dollar prices with cents—for example, $55.00.
This is useful when your store displays cents on every price and you want the same style in chat. The setting is available on all plans and is off by default.
Turn on full price precision
- Open your Rep AI Console and go to Settings → Chat Widget.
- Select the Chat experience tab.
- Find Show full price precision, directly below Hide product prices.
- Turn the setting on.
- Click Save and preview.
- Open your storefront chat and ask about a product with a round price, such as a $55 item. Check that its product card shows $55.00.
To return to the default price style, turn the setting off and click Save and preview again.
How prices appear
You do not need to choose a decimal count. For example, prices in US dollars show two decimal places, while Japanese yen prices have none.
| Product price | Setting off | Setting on |
|---|---|---|
| 55 US dollars | $55 | $55.00 |
| 6 dollars and 50 cents | $6.50 | $6.50 |
| 99 dollars and 99 cents | $99.99 | $99.99 |
| 1,000 Japanese yen | No decimal places | No decimal places |
The setting applies to product-card prices, including sale prices, original prices shown alongside a sale, and prices in size or color options. Rep also uses full-precision product prices when preparing its answers in chat.
Check your result
Use a product with a whole-number price to check the setting. A fractional price such as $6.50 already shows cents with the setting off, so it can look the same in both states.
If you sell in several currencies, check a product in each currency you use. Japanese yen prices, for example, remain whole numbers even when full precision is on.
Troubleshooting
I turned it on, but I cannot see a price on the product card.
Check Hide product prices on the same tab. When that setting is on, product-card prices stay hidden. Turn it off and save if you want to display them.
My yen prices still have no decimal places.
That is expected. Full precision follows the currency’s decimal places; it does not add “.00” to every currency.
My round prices still show without cents.
Return to Chat experience, confirm Show full price precision is on, and click Save and preview. Reload the storefront and check a newly requested product card. If the price still appears without cents, contact Rep AI support with the product name and currency.