Introduction:
The Rep AI Helper is your personal assistant built into the Rep Console, designed to answer questions, provide guidance, and help you get the most out of the Rep platform. This interactive feature appears as a chat widget in the bottom right corner of your console, offering real-time assistance whenever you need it.
How to Access Rep AI Helper:
Log into your Rep Console account
Look for the "Rep AI Helper" chat icon in the bottom right corner of your screen
Click on the icon to open the chat interface
Start asking questions about any feature or functionality you need help with
What Rep AI Helper Can Do For You:
Answer questions about Rep platform features and capabilities
Provide guidance on how to configure and optimize your AI chatbot
Explain dashboard metrics and analytics data
Assist with troubleshooting common issues
Guide you through setting up new features
Connect you with additional support resources when needed
Common Questions You Can Ask Rep AI Helper:
"How do I customize my chatbot's personality?"
"What do the conversion metrics on my dashboard mean?"
"How can I import my help articles from Zendesk?"
"Where do I find my conversation analytics?"
"How do I set up proactive messages for my chatbot?"
"Can you explain what deflected support tickets are?"
Additional Support Options:
While Rep AI Helper can answer most of your questions, sometimes you may need additional assistance.
From the Console help section, you can:
Book a Call with an AI Consultant: Schedule a personalized consultation for in-depth guidance and strategy (For eligible plans)
Leave Feedback: Share your thoughts on how we can improve the assistant or platform
Check Out Our Help Section: Browse comprehensive documentation on all Rep features
Open a Support Ticket: Get help from our customer support team for more complex issues
Best Practices for Using Rep AI Helper:
Be specific in your questions to get the most accurate answers
Start with simple queries and then ask follow-up questions as needed
If the AI Helper doesn't fully address your question, try rephrasing it
Use the "Rate this conversation" feature to help us improve the assistant
Troubleshooting Rep AI Helper:
If you experience any issues with the Rep AI Helper:
Refresh your browser page
Clear your browser cache and cookies
Try using a different web browser
Contact support if issues persist
Note: The Rep AI Helper is designed exclusively for assisting with the Rep Console. For website visitor interactions, configure your customer-facing chatbot through the AI Training sections of the console.