Use Disclaimer message to show shoppers a note in your own words before Rep AI’s first reply in a direct-message conversation. You can set a different message for Instagram, Facebook Messenger, and WhatsApp.
Set up your message
- In your Rep AI Console, open Omnichannel AI → Messages.
- Select Instagram, Facebook, or WhatsApp.
- Find the Disclaimer message card and turn it on. If you have not written a message yet, the editor opens.
- Write your message in plain text, up to 500 characters. Check What shoppers see to preview it.
- Select Save in the card. Repeat for any other channels where you want a disclaimer.
To change the wording, select Edit in the card. You can turn the message off without deleting your saved text.
What shoppers see
Rep sends your saved text as a separate message, word for word, just before its first AI reply. Shoppers see it again only when a new conversation starts.
The message is sent only when AI answering is on and Rep answers. A reply from your team does not trigger it. You can review the disclaimer in Test & Train and in the Console conversation transcript.
If the message does not appear
- Check that AI answering and Disclaimer message are on for the selected channel.
- Check that you saved text in the card.
- Test a new conversation. Rep sends the message once per conversation.
- If you also placed disclaimer wording in your AI instructions, keep the wording in the Disclaimer message card and remove the duplicate instruction.