Connect Loox to Rep AI so shoppers can learn what other customers think during a conversation. Rep can use product ratings and review text in answers, and show ratings on product cards.
Before you start
You need:
- Loox installed on your Shopify store.
- A Loox plan with API access, such as Convert or Unlimited.
- Your Loox Store ID and API Key.
Rep supports one reviews integration at a time. Disconnect any other reviews integration before connecting Loox.
Find your Loox credentials
- Open your Loox admin.
- Go to Settings → API Keys.
- Copy your publicStoreId. You’ll enter this in Rep’s Store ID field.
- Copy your API key. To create a new one, click Generate and copy it immediately.
Loox displays a new API key in full only once. Store it securely. For more details, see Loox’s API guide.
Connect Loox
- Sign in to your Rep AI Console.
- Go to Settings → Integrations.
- Find Loox under Reviews.
- Click Connect.
- Enter your Store ID and API Key.
- Click Connect to submit your details.
Rep checks your credentials with Loox. A successful connection shows Connected.
Use reviews in conversations
Rep can share a product’s average rating and review count, and quote or summarize reviews when relevant.
To try it, open your storefront chat on a product with published Loox reviews and ask:
What do other customers think about this product?
To guide how Rep discusses reviews, open the Loox integration details and select Add instructions for reviews. This opens AI training → Rules.
For example:
When shoppers ask about fit, use relevant customer reviews alongside the product’s sizing information.
Show ratings on product cards
- Open the Loox integration details.
- Select Manage in Chat widget settings.
- On the Chat experience tab, find Show star ratings in product carousel.
- Turn the setting on or off.
- Save your changes.
When enabled, product cards can show an average rating and review count. Products without reviews display without a rating row.
The illustrations labeled Example on the Loox details page demonstrate the feature. They do not show your store’s reviews.
Manage your connection
If Loox shows Needs attention, open its details and select Reconnect Loox. Enter current credentials, then click Reconnect.
To disconnect, open the integration details, select Disconnect, and confirm. Rep stops using the disconnected integration.
Troubleshooting
| Issue | What to check |
|---|---|
| Loox rejects your credentials | Confirm the Store ID and API Key belong to the same Loox store. Check that your plan includes API access. |
| Connect is unavailable | Disconnect any other connected reviews integration. |
| Reviews do not appear in answers | Check the connection status. Start a new chat and ask about a product with published Loox reviews. |
| Product cards have no stars | Enable and save Show star ratings in product carousel. Confirm the product has reviews and ratings available on your storefront. |
| Review changes have not appeared | Rep can reuse fetched reviews for up to one hour. Allow time for updates to appear. |
Frequently asked questions
Can Rep collect new Loox reviews?
This integration uses existing reviews. Manage review collection in Loox.
Does Rep show review photos or videos?
The integration uses ratings and review text. It does not display Loox review photos or videos.