If you use PDQ (Pretty Damn Quick) to handle your order fulfillment, you can now connect it directly to Rep AI. This gives your AI assistant access to real-time fulfillment data from PDQ — so when customers ask "where is my order?", they get more detailed and accurate answers than Shopify alone can provide.
Why Connect PDQ
By default, your AI assistant pulls order status from Shopify. But if PDQ handles your fulfillment, Shopify may not reflect the full picture — orders might show as "unfulfilled" even when PDQ has already verified, batched, or shipped them.
With the PDQ integration active, your AI assistant can tell customers:
That their order has been verified and is being prepared (instead of just "unfulfilled")
That it's been assigned to a batch and is ready to ship
The real-time carrier tracking status, including carrier name, tracking number, and a tracking link
This means fewer "where is my order?" escalations to your support team and a better experience for your customers.
What Changes for Your Customers
Here's what your AI assistant can share with the PDQ integration compared to Shopify alone:
Order Stage | Without PDQ (Shopify only) | With PDQ Connected |
|---|---|---|
Order placed and under review | "Unfulfilled" | "Your order has been received and is being verified" |
Preparing to ship | "Unfulfilled" | "Your order has been assigned to a batch and is being prepared for shipping" |
Shipped | "Fulfilled" | Real-time carrier status with tracking number and link |
How to Connect PDQ
In your Rep AI Console, go to Settings → Integrations
Select the Shipping tab
Find the PDQ integration card and click Connect
In the connection modal, enter:
API Key — your PDQ API key
Merchant Key — your PDQ merchant key
Click Connect
Once connected, you'll see a green "Connected" badge on the PDQ card. The integration takes effect immediately — your AI assistant will start enriching order status responses with PDQ data on the next customer inquiry.
Not sure where to find your PDQ keys? Log in to your PDQ dashboard and navigate to your account settings or API section. You can also reach out to PDQ support for help locating your API Key and Merchant Key.
How It Works Behind the Scenes
When a customer asks about their order, your AI assistant:
Retrieves the order from Shopify (as usual)
Checks PDQ for additional fulfillment details
Combines both sources to give the most complete, up-to-date answer
If PDQ is temporarily unavailable, the AI falls back to Shopify data automatically — so customers always get an answer.
Disconnecting PDQ
If you need to disconnect the integration:
Go to Settings → Integrations → Shipping
Click on the connected PDQ card
Click Disconnect
After disconnecting, your AI assistant will return to using Shopify order data only.
Requirements
An active PDQ account with API access
Your PDQ API Key and Merchant Key
Rep AI plan with WISMO (order tracking) support enabled
Troubleshooting
My AI assistant still shows basic Shopify statuses after connecting
Verify the integration shows "Connected" (green badge) in Settings → Integrations → Shipping
Double-check that your API Key and Merchant Key are correct
Allow a moment for the integration to activate — try a new customer inquiry
I see an error when trying to connect
Confirm your PDQ API Key and Merchant Key are entered correctly
Make sure your PDQ account has API access enabled
If the issue persists, contact Rep AI support
Customers aren't seeing tracking links
Tracking information becomes available once PDQ marks the order as shipped with a carrier
Orders still in the verification or assignment stages won't have tracking yet — but your AI will share the more detailed preparation status instead