Introduction
The Yotpo Reviews integration connects your customer review platform with Rep AI, empowering your AI assistant with the knowledge of customer reviews and ratings. By incorporating authentic customer feedback into product conversations, your AI can provide more trustworthy and persuasive recommendations while answering detailed product questions based on real user experiences.
What the Yotpo Reviews Integration Does
When you connect Rep AI to your Yotpo Reviews account, your AI assistant gains the ability to:
Access and reference customer reviews for your products
Provide star ratings and review counts during product discussions
Answer specific product questions using insights from reviewer experiences
Incorporate social proof into product recommendations
Build trust with potential customers by sharing authentic opinions
This integration allows your AI assistant to leverage the power of social proof during customer conversations, helping shoppers make more confident purchasing decisions.
How to Connect Yotpo Reviews to Rep AI
Navigate to Integrations
Log in to your Rep AI Console
Click on "Settings" in the left sidebar
Select "Integrations" from the dropdown menu
Find the Yotpo Reviews Integration
Go to the "Reviews" tab or search for "Yotpo" in the search bar
Locate the Yotpo Reviews card and click "Connect"
Authenticate Your Account
You'll be redirected to Yotpo to authorize Rep AI
Log in to your Yotpo account if prompted
Review the permissions and click "Allow" to connect
Verify Connection
Once authorized, you'll be returned to the Rep AI Console
A green "Connected" indicator will appear on the Yotpo Reviews card
Your customer reviews will begin syncing automatically
Key Benefits
Build customer trust by incorporating authentic reviews into conversations
Provide social proof at critical decision-making moments
Answer detailed product questions based on real customer experiences
Increase conversion rates by addressing concerns with reviewer insights
Create more persuasive product recommendations backed by customer opinions
How Rep AI Uses Reviews in Conversations
Once connected, your AI assistant can:
Answer review-related questions: When customers ask about product ratings or what others think about a product, your AI can provide accurate review information
Include review highlights: Your AI can share key points from positive reviews when recommending products
Address common concerns: If customers express hesitation, your AI can reference reviews that addressed similar concerns
Provide balanced perspectives: Your AI can offer both pros and cons mentioned in reviews for a more trustworthy shopping experience
Troubleshooting
Reviews Not Appearing in Conversations
Verify the Yotpo Reviews integration shows as "Connected" in your integrations dashboard
Check that the products being discussed have reviews in your Yotpo account
Ensure customers are asking review-related questions or the AI has context about the specific product
Connection Issues
Confirm you have proper permissions in your Yotpo account
Try disconnecting and reconnecting the integration
Check that your Yotpo API credentials are active and valid
Frequently Asked Questions
Q: Will all my product reviews be available to Rep AI?
A: Yes, once connected, Rep AI will have access to all product reviews stored in your Yotpo account.
Q: Does this integration work with Yotpo Loyalty and Referrals?
A: This specific integration focuses on Yotpo Reviews. For loyalty points and referral program features, there is a separate Yotpo SMS & Email integration available.