Freshdesk the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service software and helps you to efficiently manage your customers as you scale.
Rep offers integration with Freshdesk in order to hand-off customer support tickets that are requested from within a conversation with Rep.
In this guide, you'll learn how to connect your Freshdesk account with Rep to allow customers to shop on your website and ask for human assistance.
1. Log in to your Rep console and go to Settings >> Integrations
2. Proceed to click on Connect within the Freshdesk Integration.
3. Proceed to input your Freshdesk Domain and API-Key and click Connect.
What is my domain?
For example, your_company.freshdesk.com
How do you find my Freshdesk API Key?
To obtain your API Key from Freshdesk, follow the link here to Freshdesk's guide:
https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key
All done - you are connected to Freshdesk!