General FAQs
- What should I do if I can't see the chat widget on my website?
- What is Rep AI?
- What are the different integrations that are possible?
- How to revoke account access of a team member?
- Attribution Model Explainer
- How do I turn on/off my AI Concierge?
- How to remove the "Assisted by Rep" note from your Shopify orders?
- Do you integrate with WordPress or WooCommerce?
- How to check conversations that had a sale?
- What is a session and how is it counted?
- How to resend an invite to team members to have access to the Rep console?
- How can I invite team members to have access to the Rep console?
- What if I add products or change the product description? Will Rep update accordingly?
- How to preview the chat once you go live?
- Why are my products showing ‘Out of Stock’ when they are in stock?
- How can I stop from the chat widget to appear on certain pages?
- How will Rep know the answers to my customers' questions?
- How does Rep know which customer is about to leave?
- I love Rep! How do I refer a friend?
- I have two accounts; how do I switch?