Training and Optimization 💪

Knowledge Base

• Train your AI on frequently asked questions (Custom FAQs)
• Train your AI using documents or spreadsheets (File Sources)
• Train your AI using external links (URL Sources)

Get Started with Rep

• Configure the AI personality
• Set up your AI Concierge for success
• Review your customers' conversations with Rep

AI Training Basics

• Configure general settings
• Use the Test & Train feature
• Refine the AI's responses
• Train your AI using the Missing Information screen
• Train the AI on "unhelpful" conversations
• Add your help center articles from Gorgias or Zendesk to your AI's knowledge sources