Training and Optimization 💪

Knowledge Base

• Train your AI on frequently asked questions (Custom FAQs)
• Train your AI using File Sources (documents or spreadsheets)
• Train your AI using external links (URL Sources)

Get Started with Rep

• Set up your AI Concierge for success
• Review your customers' conversations with Rep

AI Training Basics

• Refine the AI's responses
• Train your AI using the Missing Information screen
• Train the AI on "unhelpful" conversations
• Add your help center articles from Gorgias or Zendesk to your AI's knowledge sources