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  1. Rep AI - Help
  2. Training and Optimization 💪

Training and Optimization 💪

Knowledge Base

  • Train your AI on frequently asked questions (Custom FAQs)
  • Train your AI using File Sources (documents or spreadsheets)
  • Train your AI using external links (URL Sources)

Get Started with Rep

  • Set up your AI Concierge for success
  • Review your customers' conversations with Rep

AI Training Basics

  • Refine the AI's responses
  • Train your AI using the Missing Information screen
  • Train the AI on "unhelpful" conversations
  • Add your help center articles from Gorgias or Zendesk to your AI's knowledge sources
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