Frequently Asked Questions ❓

AI Training

• How to make your AI's answers more precise or creative?
• How to train your AI with new information?
• How to train your AI using an external link (url)?
• Is your AI missing certain knowledge?
• How do I train my AI using a document?

General FAQs

• Why are my products showing ‘Out of Stock’ when they are in stock?
• How do I subscribe/pay?
• How do I disable the add-to-cart function?
• How do I turn off the AI Concierge?
• How to specify on what pages Rep AI Concierge appears on?
• How will Rep know the answers to my customers' questions?

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Style and customization

• How do I change my welcome message?
• Can I use my logo?
• How do I change the button style?
• How do I change the name of the chat?
• How do I change the colors of the chat?

Optimizing flows

• General FAQs