How do I change the colors of the chat?
Go to Settings > Chat Widget and change the colors.
How do I change the name of the chat?
You can go to Settings > Chat Widget and change the name.
How do I change the button style?
You can go to Settings > Chat Widget and change the button style.
How do I change the logo?
You can go to Settings > General and upload your new icon.
Where do I see results/data/performance?
Go to Analytics and choose what you're interested in.
Sales: Shows all data points related to increasing your sales.
Engagement: Shows all data points related to the engagement Rep has with your visitors
Conversations: You can filter all conversations performed with Rep. by date, flow, and tag.
How do I see the data/results/performance per flow?
Go to Flows > Conversions and see the stats of the last seven days in the table.
Where do I see all the products?
Go to Catalogue > Products and see all your products.
Where do I see the Product Groups?
Go to Catalogue > Product Groups and see all your Product Groups.
How do I disable products and collections?
To disable a specific range of products or product groups, go to Catalogue > Products / Product Groups and mark the product(s) you'd like to disable on the left side of the table.
How do I refer a friend?
You can go to Refer a Merchant and fill in your friends' details.
I have two accounts; how do I switch?
Click on your name in the bottom right corner and choose Switch Store.
How do I add more users to manage this account?
Click on your name in the bottom right corner and choose Account. Invite your team members here.
Where do I see my billing information?
Click on your name in the bottom right corner and choose Billing. Click on the pencil on the right side to change your billing information.
Where do I add new integrations?
Go to Settings > Integrations and see the completed integrations listed. Click on Add Integration in the top right corner to add a new one.
Which integrations do you support?
We have integrations with the following partners:
- Help Scout