Frequently Asked Questions

How do you support customer service on the voice store?

Voicefront integrates with Gorgias for customer service. With this integration it is possible to give feedback upon completion of a check out or when abandoning the cart. This integration is available to all packages.
We can make custom integrations with Zendesk for clients in the Premium package.

How can existing subscribers check their status on the voice-store?

Voicefront integrates with Recharge for subscriptions. With this integration it is possible to check the status of current subscriptions. This integration is available to all packages.

Is it possible to listen to reviews on the voice-store?

Voicefront integrates with Yotpo for reviews. With this integration it is possible to ask for the average rating of your products and the number of ratings on screen-enabled devices like Echo Show and Fire TV.

How secure is the data of the store?

All data is encrypted during transit and at rest. The data we use is used in aggregated manner. We don't share information between accounts and we don't use any personal data for internal purposes. No one in the company has access to any personal data.

How does the web-store to voice-store integration work?

The integration synchronizes the complete product catalog and the purchasing history. A merchant doesn't need to enable Amazon Pay on the web-store. It is only a payment channel for skills on Alexa. However, they have to give permission to the voice-store to read and write products, checkouts, orders, draft orders, customers, discounts, tags and Shopify account data.

Which products will be available on on the voice-store?

As the voice-store will synchronize the entire catalogue from the web-store, all products will be shown on the Voicefront platform. The merchant can choose which products will be available and unavailable in the platform.

If you sell products that are not allowed by Amazon Pay, such as CBD, Smoking/tobacco products, Miracle cure products, weapons, drugs, Adult oriented products and Alcohol you can make them unavailable as well.

How does the Repeat My Last Order feature work?

Customers on the web-store and voice store are synced. It is a Shopify fulfilled order. We only search for orders made by the customer that is currently asking to repeat the last order. This is synced by the e-mail address of the customer.

Repeat my last order is a recurring purchase and the customer knows what it’s purchasing. Through voice this funnel is quicker than on the web and the customer doesn’t need to see the actual product.

What are the marketing opportunities with voice?

We have created marketing tools in the console that you can use to interact with your current audience. Such as a badge or speech bubble on a page of your web-store. Or a link that you can use in your e-mail campaign, a QR code and a social post.

Also, you can use external channels to generate new acquisition. We recommend using listening channels, such as Spotify, Amazon Music, Pandora, Radio or Youtube. Spotify is a relative cheap and easy channel to market.

How will people be able to start a conversation with my voice store?

There are 2 ways to start a conversation with your brand:

1. By saying your branded voice command. That is, “Alexa, open Voicegloss”, or, “Alexa, talk to Voicegloss” and so on. We are working with Amazon Music and Spotify to help you promote your branded voice command.
2. A web-to-voice funnel, which means customers will click a link or scan a QR code, and Alexa will then initiate the conversation with them.

• • One of our most recommended tools is the Speech Bubble Widget. It’s a code snippet that you can easily install on your website and will show customers your branded voice command. 

  • We also provide tools for newsletters, social media, packaging (QR code), and so on.

Does the user need to download or set up anything to access the skill?

No, when your skill is certified it is available to anyone in the country. The user does not have to download anything.
However, the user will have to enable the skill when the skill is new without reviews or sessions. When the skill has 3 reviews, enabling is not necessary anymore.
Also, when the user opens the skill through A web-to-voice funnel, enabling is not necessary as well.

How is my store integrated to Voicefront?

Depending on which e-commerce platform the merchant is using. I.e. on Shopify, it is a one-click integration as a plugin on the back-end only. When using Magento, it is a couple rows of code which takes a few minutes to set up. It will never change something on the front-end of the web-store.

How do I see my Voicefront order history?

You can see the orders that were made on your voice store in the “orders made” section in the Voicefront admin console. Alternately, you can view them in the Shopify admin panel. They will be tagged with the note “Created by Voicefront''.