Are you finding that your Rep AI Concierge is making up some information or is deviating from the custom FAQs or provided training documents or is it giving monotonous answers to unique questions?
Using the Creativity Level feature located in the AI Training tab you can adjust how creative or conservative the Rep AI Concierge will be with your responses.
The higher the Creativity Level the higher the chance that Rep AI Concierge will hallucinate or make up information.
However, if you do not allow any creativity it is possible that when encountered with a strangely worded question or conversation Rep AI Concierge will not be able to be flexible with its response and stick strictly to the “script” i.e. training information provided. This tunnel vision will not allow it to formulate a specific response to the unique question/conversation.
Default Creativity Level is set at 66% and can be changed by sliding the bar as seen above within the AI Training tab.