You also have the option to add a document in PDF, TXT, or CSV format. The document may contain information relevant to a certain product, service, or general information or answers to questions about your website.
This can be achieved under the Upload Files option within the AI Training tab from the sidebar.
A few things to remember before uploading files to train your Rep AI concierge.
- Treat your AI as your new employee. If the content is not human-readable, the AI cannot read it.
- Try to keep the files short. 5-6 paragraphs long at most.
- A single file should not contain more than 800 words.
- A file should only contain information about a single topic. Split to multiple files if necessary.
Once the document has been prepared appropriately you simply drag and drop or browse your computer for the desired file. Remember that the file must be in PDF, TXT or CSV.