AI Training allows you to customize the knowledge of your Rep AI concierge. You may use the AI training page to feed the AI information you prefer not to add to your website but is still relevant to your customers. Think of this page as a lens that focuses the AI and gives extra importance to certain knowledge.
You can think of Rep AI Concierge as a new employee that needs to be trained on the necessary information to be able to respond swiftly and accurately to customer requests.
It is possible to give the AI more knowledge by submitting questions that have been suggested in the FAQ suggestions tab to prepare the AI for common queries.
It works by giving priority to the knowledge and responses you provide within the AI Training tab in the sidebar.
Training your AI is not limited to these examples but can be fed particular information, questions, and urls that may help make the AI's responses more relevant to your store.